Product Analyst at Paxful

| Greater NYC Area
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About Paxful

Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.   

Working across three offices in different time zones, the Paxful team serves our amazing community of 4 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.

Working alongside our Product Manager, the Product Analyst will be charged with supporting our internal tools product teams. You will join a new team that focuses on improving the various tools our Customer Experience uses on a daily basis while working closely with the product to facilitate QA, analyze data, identify potential improvements, and help facilitate the work needed to make those improvements happen. Paxful’s team embraces customer focus, tenacious problem-solving, collaboration, and the Product Analyst will contribute to this culture while pushing us to innovate and do our best work.

What You’ll Do

  • Work with customer experience team to better understand how they support with the many tools they use today
  • Translate their problems or requirements into highly specified project briefs
  • Spot corner cases before anybody else during problem statement and requirements phase
  • Get familiar with our data structures and systems to be able to make better improvements
  • Evaluate and follow up on bug reports and analyze data

Who You Are

  • You are excited by the intersection of people, process, and technology
  • You have impeccable communication and writing skills and can easily maneuver technical conversations or keep it high-level for stakeholders
  • You love making improvements to processes and systems, no matter how small or large they are, as long as they lead to wins
  • You can multitask and meet deadlines while working independently

What We’re Looking For

  • 2+ years of experience in an analyst role documenting systems and processes or doing similar work
  • Someone with experience using SQL, Jira, Confluence and programming languages in an agile environment
  • Interested in Blockchain and Cryptocurrency 
  • Bonus Points - You've worked in support or support tech

What We Offer

  • Comprehensive insurance plans, commuter benefits, flexible spending account, and 401(k) with 4% company matching
  • Flexible working hours and generous paid time off
  • Gym membership, massage, chiropractor, or other reimbursements (personal training, dance classes, etc.)
  • Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
  • One day a year to volunteer and serve your community
  • Parental leave, including a one-time bonus to support a newborn, adoption, or foster placement
  • Stocked fridges and kitchens along with a daily meal credit, Thursday happy hours, and team outings that you do not want to miss!

 

Diversity & Inclusion at Paxful

At Paxful, we know that a diverse workforce fuels our individual and collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, and religious backgrounds can do their best work.

EEOC and Accommodations

Paxful is committed to diversity in the workplace and we’re proud to be an equal opportunity employer. We do not hire on basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by local, state or federal law. 

We’re also committed to providing accommodations to people with disabilities. If you need any kind of accommodation because of a disability for any part of the employment process, you can reach out to [email protected] and let us know how we can best help you.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and other privacy laws may regulate the way we manage the data of job applicants. Our full Privacy Notice is available at https://paxful.com/privacy-notice. By submitting your application, you are agreeing to our use and processing of your data as required.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • TableauAnalytics
    • SmartlookAnalytics
    • FigmaDesign
    • StorybookDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • StripoEmail

Location

New York, NY 10001

What are Paxful Perks + Benefits

Paxful Benefits Overview

Wellness allowance for gym memberships and massages
Catered lunch and dinner daily
Competitive salary
Flexible hours
Healthcare insurance including dental and vision
Sponsored sports nutrition and health-related activities
Paid parental leave including a special one-time bonus to support newborn
Covered commuter benefits
Training and professional development resources
Paid company events and retreats

Culture
Volunteer in local community
Partners with Nonprofits
We operate our own non-profit initiatives such as #BuiltWithBitcoin, partnering with grassroots non-profits in Rwanda including ZamZam Water
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
401(k) plan managed by TransAmerica where we match 100% of contributions up to 4% of an employee's annual gross pay
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks of parental leave offered along with a one-time newborn bonus
Flexible Work Schedule
Flexible start and end times
Remote Work Program
Remote work on occasion as needed
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
20 Days of PTO
Paid Volunteer Time
8 hours per year of paid volunteer time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Fully covered metrocard
Company Outings
Quarterly team building events
Free Daily Meals
Catered lunch and dinner
Stocked Kitchen
Unlimited snacks, beverages, and nutritional supplements
Happy Hours
Happy hours every other week
Parking
Fitness Subsidies
Allowance for gym memberships, fitness classes, and wellness services such as massages
Professional Development Benefits
Job Training & Conferences
Ability to attend job related trainings and conferences
Lunch and learns
Topics ranging from cryptocurrency to fitness
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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