At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty team of humans have several things in common:
We are hackers.
We create tau for ourselves and each other.
We think big and move fast.
We practice humility.
We “pwn it”.

What we do:

We keep the internet safe by fighting organized cybercrime. Our products accurately detect and prevent even the most sophisticated bots and our customers include some of the web's largest and most forward-thinking companies.

Our team of engineers is friendly, curious, driven, and highly collaborative. We support one another and regularly hold code reviews to facilitate learning and reduce friction during our 2-week releases. We strive for clean and readable code. Our engineers also work closely with other teams in the company, including creative, product, and customer support.

What you'll do:

As our Product Designer, you will join the growing User Experience and Interface (UXI) team as a key player in shaping the visual and interactive experience of our web-based analytics dashboard that our customers use to identify and mitigate sources of sophisticated online fraud. Our philosophy is that design is in all the visible and invisible details we create together. We are the bridge across multiple departments--collaborating with customers, account managers, product managers, engineers, and other stakeholders on a regular basis. Over the past two years, we have built a flexible, Integrated Research and Design Process that employs Participatory Design techniques to iteratively design with stakeholders, while also syncing with the agile engineering sprint cycle. You will play an active role in scaling the process and leading the design efforts for new projects that expand White Ops’ impact and our mission to protect the Internet.

• Work closely with the team lead and the UXI team to translate research findings into useful, usable, and beautiful designs that help our customers fight fraud
• Own the visual design and interaction design of new features
• Sync with product managers to ensure your designs meet business requirements and priorities
• Collaborate with stakeholders to effectively design and evaluate new product features
• Join forces with developers to understand how they will bring your designs to life based on your high-fidelity prototypes and detailed functional requirements
• Facilitate group design review discussions with key stakeholders and iterate accordingly

Who you are:

• A portfolio of demonstrated ability to solve complex design challenges. Case studies should include descriptions of: the design problem and goals; your design process for tackling the problem; and the end result
• Design experience creating useful, usable, and beautiful design solutions
• Passion for designing all elements of the user experience: functionality, interactions, the interface, and beautiful pixels
• The ability to develop and manage a library of design patterns, and implement consistently across a product
• Some knowledge of HTML and CSS
• A degree in Human Computer Interaction, Interaction Design, Visual Design, or related field is preferred for this position, though exceptions can be made

Nice to haves:

• Experience designing with Sketch and prototyping with InVision
• Knowledge of participatory design techniques to elicit design requirements from stakeholders.
• Interest in or knowledge of designing information visualizations
• Experience designing in an iterative, agile environment
• Previously led user studies to gather design requirements
• Some understanding of JavaScript or jQuery

In your first year, success will look like:

• Earned kudos from peers for your useful design solutions and proactive collaboration
• Become fully ramped up on the current dashboard system, existing designs, and design tools to take on significant new feature design
• Helped the UXI team design a new, modularized system that will allow us to deliver customizable visualizations and data exploration to our customers
• Championed the design of 8 new killer features that improve customer experience and engagement
• Owned the Design cycle of the Integrated Research and Design Process
• Curated a new design pattern library that creates greater consistency and reusability across all projects, and serves as a single source of truth to which all designers and developers can refer
• Introduced and implemented 2 new best practices to the UXI team
• Defined your personal tour of mastery at White Ops
• Strengthened your user research methods through collaborating with the team lead

Ready to apply?

• Briefly describe why you are an awesome candidate for this position and what parts of your portfolio are especially relevant to the role
• Please include a link to your online portfolio, or PDF if necessary
• If parts of your portfolio involved group work, please explain your specific role and contributions to the project

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

About White Ops:

Our mission is to protect the internet by verifying the humanity of every online transaction. Founded in 2012 in a Brooklyn sci-fi bookstore, we now serve trillions of monthly decisions for some of the web’s largest platforms. Our technology protects digital advertisers, publishers, ad tech, and enterprise businesses globally by detecting and blocking bots. It’s an ongoing war that we happily fight every day.

Life at White Ops:

Our HQ office is centrally located in NYC in the heart of the Flatiron District. We had approximately 100% headcount growth in the past year and we are growing the company deliberately, with a keen eye towards maintaining a culture that values diversity, lifestyle, and career growth. We are doing meaningful work and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We have many world class customers who use our platform • We're focused and propelled by a substantive mission • We're building a very sophisticated product that fights a real threat to humanity • We're committed to building a product companies need • We have created an environment that optimizes your skills and brings out your best work •