At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.
About the role:
Our team of Product professionals are results-oriented, curious, and driven. We are passionate about our mission of keeping the internet safe. We support and challenge one another and regularly hold team takeaways, product reviews and progress updates to fly faster. We strive to develop a highly collaborative team that works well with all the other teams to meet our clients’ needs. We think of each other as co-creators of the future of HUMAN.
What you will do:

• Own the roadmap for the core HUMAN platform through which customers access our services.
• Evaluate the competitive landscape with product marketing to identify product differentiators and opportunities.
• Be the go-to person with your colleagues in customer-facing roles (Sales, Solution Engineering, & Customer Success)
• Collaborate with UX to determine product feature sets that will address customer needs and problems. Define workflows, reports, and dashboards that delight our customers.
• Translate customer needs into clear, well-defined requirements. Work closely with UX and engineering to turn requirements into high-quality, easy to use features that deliver incremental value.
• Work closely across several teams, ensuring we are building a scalable user experience as we expand into different verticals and customer segments.
• Build a world-class customer integration and on-boarding experience.
• Derive overall customer health based on product usage and feedback from other product managers for each line of product.
• Maintain a backlog of well written and clear user stories. Define success criteria and definition of done.
• Participate in daily/weekly agile ceremonies.
• Ensure smooth release process, including release notes, user documentation, sales enablement, demos, etc.

Lead our products to meet security requirements from some of our largest customers as well as achieve regulatory compliance (such as MRC, GDPR etc.)

Who you are:

• Demonstrated product management experience in building successful SaaS products
• Experience building products with big data analytics, reporting, and visualization components
• Excellent at gathering customer requirements and translating them into engineering requirements.
• Deep understanding of driving customer insights through analytics tools for manipulating large datasets.
• Experience with various user research and feature testing methods (e.g. A/B testing, usage analytics, usability testing).
• Experience building products with native and 3rd party integration support.
• Experience working with data pipeline teams and knowledge of database functionality. Knowledge of SQL and the Looker Analytics platform is a plus.

Benefits & Perks

• Unlimited PTO
• Private medical and dental insurance for all full-time employees
• Fully paid parental leave
• Learning & Development fund
• Phenomenal coaching from senior leaders and challenging development opportunities
• Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
• Company-sponsored TalkSpace membership for you and your family

Life at HUMAN:Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.