Product Manager, SMS

| Greater NYC Area

New York

Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience.

Each month, tens of billions of messages associated with over 1.7 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, and Singapore. We’ve been named a Leader in the Forrester Wave™: Mobile Engagement Automation Q3 2017 evaluation, recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest Growing Private Companies, and listed as #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com.

WHAT YOU’LL DO

We are seeking an experienced, globally-focused Product Manager who can work closely with Design & Engineering teams to manage our SMS and messaging products. You will lead the discovery and delivery of new capabilities designed for the messaging needs of enterprise users. You should have a passion for creating and leveraging leading-edge technologies to create complete customer solutions, enjoy getting out into the field to understand customer needs, and have experience bringing new product ideas to life using a data-driven approach.

You’ll join the Email & Enterprise team, which owns the email, SMS, and enterprise strategy at Braze. This team supports the fastest growing channels at Braze and is critical to the company's continued growth.

RESPONSIBILITIES:

  • Help manage the product roadmap for our Email and Enterprise team – analyzing inputs from a wide variety of sources to prioritize the most important next steps for our product.
  • Deeply understand our customers, market, and technology environment.
  • Provide expertise on the problems experienced by email and SMS marketers.
  • Collaborate closely with Product Designers, Engineers, Product Managers, and counterparts across the business to scope effective solutions and ensure that we’re building excellent products.
  • Establish and manage internal and external customer expectations
  • Lead product development in a lean, entrepreneurial start-up environment

WHO YOU ARE

  • An experienced builder with 4+ years of Product Management experience.
  • You have strong communication, collaboration, organization, and persuasion skills.
  • You have a proactive, positive, can-do attitude. You drive projects to completion and are always looking for new ways that processes and products can be improved.
  • You have strong technical experience – you understand how distributed systems and mobile technology products work.
  • You have an eagerness to learn and grow.

BONUS

  • Experience working at previous ESP’s (Email Service Providers) or SMS providers is very strongly preferred.
  • Experience at a high-growth, high-scale technology startup.
  • SaaS experience
  • Deep knowledge of any of the following messaging areas:
    • MMS
    • RCS
    • WhatsApp Messenger
    • WeChat

WHAT WE OFFER

Complete tech startup vibe including free daily lunches & snacks, group events and top of the line computer setup! A general feeling throughout the office that what you do matters everyday.

Collaboration! Complete support of your teammates across all departments and a real “get it done” attitude for our customers.

  • Excellent medical insurance and life insurance coverage for you and your dependents
  • Matching 401K
  • Daily lunches, snacks and beverages
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

Read Full Job Description

Location

Easily accessible from Penn Station and Hudson Yards.

What are Braze Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
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