Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of competing priorities. Overwhelmed with a flood of customer data, companies are looking for analytics software that will go beyond just reports and dashboards. They’re seeking platforms that will help them take action. Enter Custora.

We’re looking for someone who is an analytical thinker, a process creator and an organizational innovator. This person will be critical to the success of the Sales and Customer Success teams as the go-to resource for all product related queries and requests.

You’ll also have the opportunity to help define what excellence and process creation mean in this role.

Things you’ll do:

• Play the role of technical expert and collaborative problem solver with prospects and customers
• Provide briefings on Custora’s approach to analytics and data science models for prospects, customers and partners
• Lead technical scoping and implementation conversations in conjunction with the Sales and Partnerships team for potential Custora prospects and partners
• Create and own product documentation, FAQ guides, and processes to support cross-functional team collaboration
• Sit at the nexus of the Sales and Product Management teams by relaying feedback and helping shape Custora’s product roadmap based on what you’re hearing out on the field

Things you have:

• 3-5 years of consulting, product marketing, sales enablement, or a similar role at a software company
• Off the charts organization skills. You systematically create documentation and processes to aid in consistent conversations for the sales team
• An operational and process creation mindset. You’re determined to create cross-functional efficiencies by being the primary conduit of information for the product team
• Technical fluency and communication skills. You’re a product expert - comfortable talking about everything from Pareto NBD models to system integrations and are excited to continuously be building your knowledge base

Oh, the places you’ll go!

• You will have the opportunity to come in at the ground level and be an instrumental part of the growth of a fast-growing tech startup
• You will learn the ins and outs of CRM, digital marketing, e-commerce, retail, and SaaS businesses
• You will work with an awesome close-knit team of PMs, Sales and Customer Success folks!