ABOUT THE POSITION:

• Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Lead and mentor QA team members, as well as manage outside contract testers.
• Develop and execute test cases, scripts, plans and procedures (manual and automated).
• Diagnose defects and track them from discovery to resolution.
• Respond to all requests from team members in a timely professional manner.

THE RIGHT FIT FOR THIS POSITION:

• 3+ years’ of experience in the software quality field - experience working with Voice in some capacity is a plus
• Demonstrated experience developing and executing test cases, plans and procedures to support various development methodologies
• Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
• Understanding of multi-tier web application architecture and deployment
• Understanding of existing QA best practices and methodologies to design, implement and automate processes
• Experience coordinating with external QA resources
• Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases
• Detailed and effective written communication skills for documenting the features tested and bugs found
• Highly organized, detail-oriented, extremely responsive and able to prioritize a large number of tasks
• Ability to onboard onto multiple projects quickly and effectively
• Strong sense of personal accountability regarding decision-making and supervising development teams
• Experience working in a collaborative environment and promoting a teamwork mentality
• Experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles
• Ability to interact with all personality types and with all levels of staff 
• Proficient in working in Google Suite - Docs, Sheets, Slides, Gmail

TIMING:

• Immediate start (Contract or Full Time)

ABOUT SKILLED CREATIVE: 

Skilled Creative is an Emerging Technology Creative Agency located in NYC. The agency provides full service VOICE Technology services (Discovery, Ideation, Experience Design, Copywriting, Audio Production, Campaign Development) on Amazon Alex, Google Assistant, and Samsung Bixby to our Fortune 500 brand partners. Additionally, the agency serves as an innovation partner to our clients, bringing the latest technology (Computer Vision, Augmented Reality, Data Visualization, etc.) to their enterprise strategies and omni-channel marketing campaigns. 

At Skilled, we pride ourselves on being one of the first agencies to have developed a full service Voice offering, and couldn't be more passionate about creating first-of-their kind, immersive experiences for our brand partners and their customers. The Agency has been honored with awards for our top quality work in Voice Technology, is a sponsor of all Voice First Event Conferences, and is a preferred partner of Amazon, Google, and Samsug. Even when we aren't working, we find ourselves talking about VOICE and other emerging technologies, the impact they will have on society, and how we have an opportunity to impact that. This passion drives our team, and we are looking for passionate people to join us.