Senior Product Manager - Strategic Engagement

| Greater NYC Area
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Are you ready for a new challenge?

Would you like to join one of the fastest growing Software-Unicorns in the world?

At Celonis we help our customers to go from vision to action as fast as a digital-native company. 95% of effort in companies’ operations is wasted on friction within the transactional systems that run core business processes. This makes companies miss their goals and opportunities. Join us in the Celonis Product Team as we pursue our disruptive new vision with the Celonis Intelligent Business Cloud, that works like a GPS for our customers’ operations: sense friction, decide how to fix it, and act in real time. 

As a Senior Product Manager on the Product Experience team, you will act as the interface between the customer and our engineering team and shape the future of Celonis’ products. 

Do you possess an outstanding blend of business and technical savvy, critical thinking, and tactical execution? Are you a hands-on leader? Are you passionate about evangelizing a transformative vision for Celonis’ new solutions? Read on!

Responsibilities:

  • Engages with key customers to evangelize our product and guide our customers to deploy latest product features.
  • Working internally R&D, Services, Sales and Support, as well as externally with Customers to coordinate and drive the resolution of critical technical issues or strategic projects.
  • Takes ownership, sets expectations, and drives resolution to meet customer expectations.
  • Serves as the central point of contact for global teams on complex issues.
  • Tracks and analyzes trends of escalated issues highlighting and accounting for areas of risk, including those in the Problem Management cycle.
  • Actively reviews root cause of escalations and works with appropriate teams to ensure continuous improvements of products and services.

Requirements: 

  • 3+ years in customer facing roles. 
  • Proven track record of Technical Skills in Product or Engineering Departments.
  • Seasoned, experienced professional with a full understanding of the area of specialization who resolves wide ranges of issues in creative ways.
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Expands skills and practical knowledge by routinely working with experts in the field and outside of the immediate team/area/segment.
  • In depth knowledge of technical trends within Software as a Service, Big Data, Data Management, Software Applications and adjacent technologies
  • Demonstrated experience in qualifying and prioritizing incoming requests from high priority clients, stakeholders, and business leaders.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • SASSLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ConfluenceManagement

Location

Celonis is right across from Bryant Park with great restaurants, bars, and gyms nearby. A short walk from the subway, Penn Station, & Port Authority.
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
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An Insider's view of Celonis

What’s the vibe like in the office?

On day 1, I met at least 10 new people. Everyone is curious to meet you. Even while visiting different sites, you can be certain to receive dinner invites. This is what I love about working at Celonis - the warm welcome.
The atmosphere is unique and filled with energy. At Celonis We Own It. Every single day. We are Drivers, never just passengers.

Charlotte (Charly)

Global Culture Manager

What kinds of technical challenges do you and your team face?

Most challenging for me while programming or conceptualizing features is that you often have several ways of solving a problem. I need to assess which way to take based on different, mostly not even measurable criteria like performance, scalability or version compatibility. In these cases, it helps me a lot to visualize all possibilities.

Svenja

Senior Software Engineer

How has your career grown since starting at the company?

I was one of the first Business Development Representatives in North America and rose up into the Enablement role after my manager realized a good fit and helped me grow down that path. I’ve learned a lot and have continued growing since joining the team. Something that makes me proud is seeing the reps I train hitting their goals.

Murtuza

Sales Enablement Manager in NYC

How do your team's ideas influence the company's direction?

What makes working at Celonis special for me is the dynamic, fast-paced culture filled with ambitious yet pragmatic people. When we face a challenge, we face it as a team and everyone brings their strength to the table. To know that I’ve played even a small role in the growth of the company is pretty awesome.

Nitay Caspi

Senior Process Mining Consultant in NYC

What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 month paid parental leave, a personal development budget, employee stock options program, dog friendly office, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
At Celonis we have various internal communities to connect, engage and empower our employees: [email protected] [email protected] [email protected] Gaming community various sports groups.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside with our values
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental Health Benefits
Access to Headspace.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home full-time remote for all positions since March 2020.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Relocation Assistance
Our relocation assistance plan offers new employees a financial support when joining Celonis from a different company.
Home Office Stipend for Remote Employees
As of Jan. 2021 each employee at Celonis, including interns & working students, will receive a stipend for work from home expenses on a monthly basis.
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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