Technical Product Manager

| Greater NYC Area

New York

Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience.

Each month, tens of billions of messages associated with over 1.7 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, and Singapore. We’ve been named a Leader in the Forrester Wave™: Mobile Engagement Automation Q3 2017 evaluation, recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest Growing Private Companies, and listed as #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com.

WHAT YOU’LL DO

We are seeking a Technical Product Manager to join our team in New York City. Product Managers at Braze build the product roadmap for a given product area and work closely with engineers and product designers to bring new products to life. 

Braze operates at extremely high scale. You’ll partner with our Infrastructure, Site Reliability Engineering, and Product Engineering teams to upgrade and transform the infrastructure and applications that process hundreds of billions of events across a globe scale. These teams operate in an exciting technology environment, covering a wide scope of distributed systems and complex problems. In addition to working closely with engineers and PMs, you’ll work with stakeholders across the entire business to help chart the course for a platform & infrastructure roadmap that will propel Braze through the next stages of our rapid growth. 

RESPONSIBILITIES:

  • Define and manage large strategic initiatives and incremental upgrades to maintain and improve the Braze platform's performance, reliability, and scalability. 
  • Work closely with Braze’s infrastructure & engineering teams to build a roadmap for our infrastructure and platform improvements. 
  • Collaborate closely with Infrastructure and Site Reliability Engineers, Product Managers, and counterparts across the business to scope effective solutions and ensure that we’re building excellent products. 
  • Build and refine scalable program management systems. 
  • Manage the strategy, execution, and launch of key upgrades related to areas of Braze’s infrastructure such as application performance metrics, cost forecasting, and data security. 
  • Deeply understand our customers, market, and technology environment. 

REQUIREMENTS

  • 4+ years of Product Management experience. 
  • Strong communication, collaboration, organization, and leadership skills. 
  • Strong project management skills. The customers for this PM role are other internal engineering and business teams, and as a result organization skills are a must. 
  • Strong technical experience – you understand distributed systems and high-scale technology infrastructure. 
  • An affinity for data and quantitative analysis. 
  • A proactive, positive, can-do attitude. 
  • Eagerness to learn and grow. 

BONUS

  • Experience at a high-growth technology company. 
  • Experience with high-scale distributed systems, e.g. as a DevOps or Infrastructure engineer. 
  • Experience building products as a technical startup founder or engineer. 
  • Experience working with DevOps, Infrastructure, or Site Reliability Engineering teams. 

WHAT WE OFFER

Complete tech startup vibe including free daily lunches & snacks, group events and top of the line computer setup! A general feeling throughout the office that what you do matters everyday.

Collaboration! Complete support of your teammates across all departments and a real “get it done” attitude for our customers.

  • Excellent medical insurance and life insurance coverage for you and your dependents
  • Excellent compensation package including equity
  • Matching 401K
  • Daily lunches, snacks and beverages
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

Read Full Job Description

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Continuing Education stipend
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