Technical Product Manager at Braze

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.
Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

WHAT WE'RE LOOKING FOR

We're looking for a Technical Product Manager for our DevOps team. The DevOps team builds automation, adds infrastructure reliability, and enables our engineering team to use new technologies in a scalable, reliable, and highly available way. Braze operates at a massive scale, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. 

WHAT YOU'LL DO

As the first product manager for the team, you will work closely with our Senior Director of DevOps to help devise the roadmap, execute on initiatives, and coordinate launch and communication of new features. You’ll focus on the following functional areas:

  • Data Operations: As a member of the Data Operations team, you will be directly responsible for our large scale ElasticSearch deployment (hundreds of nodes), Kafka, and the databases that support all of our services. We are seeking a strong operations owner who understands that minor tweaks at this scale have a massive impact on the reliability and performance services as well as automating deployments and maintenance is a key ingredient of running data platforms at scale. 
  • Automation & Tooling: As a member of the Automation & Tooling team, you will be responsible for implementing or building tooling and services that will enable us to continue to scale our operations. You will play a key part in taking the pain out of running operations and will help to improve the day to day workflow of Braze’s engineering teams. 
  • Cloud Operations: As a member of the Cloud Operations team, you will be managing and governing bleeding-edge cloud infrastructure that supports high volume and high scale applications. 
  • Cloud Services: As a member of the Cloud Services team, you will be working cross-functionally with engineering, growth, and a variety of other departments within the organization to utilize services that we offer, in a way that works best for them and provides the most value. Employing best practices and monitoring will act as part of your day to day as everything that we do is operating in a governed way. 

Candidates with a wide range of seniority will be considered, with commensurate adjustments to title and scope of responsibilities.

RESPONSIBILITIES

  • Work with technical leadership to define the product roadmap for DevOps at Braze – analyzing inputs from a wide variety of sources to prioritize the most important next steps for our product.
  • Partner with DevOps engineering to execute on this roadmap in a lean, entrepreneurial start-up environment.
  • Collaborate closely with Engineers, Product Managers, Product Marketers, and counterparts across the business to scope effective solutions and ensure that we’re building excellent products. 
  • Establish and manage internal and external customer expectations.
  • Deeply understand our technology, business, customers, and market.

WHO YOU ARE

  • At least 5+ years of experience as a builder. These 5 years can be split between time spent in Product Management and Engineering roles. 
  • Strong communication, collaboration, organization, and persuasion skills.
  • Proactive, positive, can-do attitude. You drive projects to completion and are always looking for new ways that processes and products can be improved.
  • Strong technical experience – you understand how distributed systems work, and perhaps have experience developing themselves.
  • An eagerness to learn and grow.

BONUS

  • Experience working at high-growth, high-scale technology startups. 
  • SaaS experience, particularly in the Enterprise. 
  • Experience as a DevOps, Site Reliability, or Infrastructure Engineer, particularly at the Senior level or higher.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch in the office, including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

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Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Continuing Education stipend
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