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Senior Manager, Social Media (on-site Stamford, CT)

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Responsible for developing and implementing a comprehensive social media strategy, establishing brand leadership and loyalty to increase customer engagement and awareness of the Spectrum Enterprise Brand across social channels.
Major Duties and Responsibilities

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Identifies and implements best practices and create unique engagement activities that represent and differentiate the brand.
  • Manages the planning, execution and optimization of the Spectrum Enterprise social media channels as part of brand, marketing communication, content and lead generation strategies, and collaborate with digital teams to seamlessly integrate social and digital experiences across venues.
  • Serves as a key stakeholder across the marketing framework, delivering social strategies that amplify and augment brand and marketing activities through an integrated approach.
  • Proactively monitors competitive activity, identify new social trends and key influencer groups.
  • Designs social media strategies to achieve brand and marketing objectives; manage, create and execute original, high quality content and engagement activities.
  • Creates social calendar, blog strategy and unique social tactics (Reddit AMA, Wikipedia updates, organize chats, google hangouts, and Q&A sessions).
  • Drives cohesive vision and social media strategic roadmap.
  • Collaborates with writers, designers, and external agencies, to ensure content is current, informative and appealing and to drive asset approval and delivery on a timely basis.
  • Facilitates internal social adoption across product teams.
  • Partner with internal departments to specify and analyze weekly and monthly reports on social volume, web traffic, and engagement metrics. Set goals and objectives with clear KPIs against all channels, campaigns and tactics; researches competitive benchmarks by channel to set aggressive but realistic targets.
  • Motivate and manages/mentors direct reports at manager and coordinator levels.
  • Monitors SEO and user engagement and suggest content optimization; develop reporting to share with stakeholders and executive leadership.
  • Communicates with industry professionals via social media to create a strong network.
  • Keeps abreast with new digital technologies and social media best practices.

Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English.
  • Working experience creating, managing and executing social strategies and content (stackable content designed to be shared) for optimal impact preferably within a B2B environment or enterprise.
  • Ability to quickly multi-task across multiple social media channels and tools.
  • Highly engaged digital and social media expert with the ability to develop social media campaigns and programs.
  • Proven experience using social media for brand awareness and marketing amplification.
  • Deep understanding of SEO and web traffic metrics; strong analytical skills.
  • Ability to identify target audience preferences, extract key insights to inform and develop a strategy, and then mobilize organizational resources to execute across various social formats.

Required Education

  • Bachelor's Degree in Marketing, Communications or equivalent field

Required Related Work Experience and Number of Years

  • Social media strategist or Social media manager - 8-10
  • B2B experience with leading technology or telecommunications brands
  • Experience managing/mentoring small teams, and thrives multi-tasking in a cross-functional position
  • #LI-NT1

MOP610 2024-31325 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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