Senior Process Analyst
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
As a Senior Process Analyst you will play a pivotal role in propelling Justworks’ international expansion and supporting ongoing global operations. You will sit within the Business Process Management team but work in close partnership with Justworks’ International teams, including Operations, Legal, Customer Success, Sales and Product. You will drive the ongoing success of International operations through business process mapping, analysis, and process improvement. You will work cross-functionally with teams to document departmental and cross-departmental business processes, understand business objectives, and conduct gap analysis to drive transformation from current to future state. You thrive when digging into complex business areas and are an engaging and collaborative partner guiding business teams to optimize performance and deliver tangible value for Justworks.
Your Success ProfileWhat You Will Work On
- Engage with International operations and expansion teams to analyze and document business process diagrams for multiple areas of the business, uncovering critical gaps, pain points, bottlenecks and opportunities for automation
- Partner with International leadership to understand strategic and operational goals; work cross-functionally to conduct “as-is” and “to-be” gap assessments that help to achieve business objectives
- Utilize critical thinking to understand the context for current state processes, map interdependencies, and identify solutions
- Leverage business process management tools and techniques to document a robust inventory of artifacts: process maps, business process architecture diagrams, to name a few
- Facilitate process improvement and organizational transformation activities with business leaders and teams of different levels; design and document desired future-state workflows using industry-standard methodologies
- Maintain and optimize operational workflows and business processes based on best practices, constantly looking for ways to improve ways of working to optimize our processes and to identify opportunities for automation
- Facilitate cross team collaboration, managing multiple projects with internal staff, external consultants, vendors, and other stakeholders
- Exhibit strong skill in Organizational Change Management - proactively identify impacted teams and implementation considerations with moderate support from manager
- Manage evolving inventory of business artifacts based on industry best practices
- Identify and mitigate current or potential product/project risks
How You Will Do Your Work
As a Senior Process Analyst, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Manages Complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Analytical - Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Detail-Oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Optimizes Work Processes - knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Curious - the innate desire to learn, grow and understand.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- 4+ years experience in management consulting, business process management, business analysis, or similar field, with a focus on process improvement
- Minimum 2+ year experience with LucidChart, Visio, or other business process mapping software
- 1+ year experience in organizational design, organizational change management, and performance optimization
- An analytical problem solver who operates well in obscurity, leverages data to derive insights, and is able to break down complex problems with a thoughtful, structured approach
- A proactive team player who’s eager to roll up their sleeves and solve challenges impacting a fast growing business
- An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects
- A strong writer with the ability to create business deliverables -- including business process maps and diagrams — all with minimal direction and support from a team lead or project manager
- A self-starter who is continually learning and developing
- Finance, legal, payroll, and high-growth expansion experience preferred
- Experience in employer-of-record (EOR), international products, and working across multiple countries a plus
- Six Sigma certification or experience a plus
The base wage range for this position based in our New York City Office is targeted at $122,000.00 - $134,200.00 per year.
#LI-Hybrid #LI-AG1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report and Our DEI Commitment
