Sr. Backend Software Engineer (Billing Engineer) [NY]

| Brooklyn, NY, USA | Remote | Hybrid
Employer Provided Salary: $162,000-$210,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 7:31 p.m. (EST) on Tuesday, April 16, 2024
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At Philo, we’re a group of technology and product people who set out to build the future of television, marrying the best in modern technology with the most compelling medium ever invented — in short, we’re building the TV experience that we’ve always wanted for ourselves. In practice this means leveraging cloud delivery, modern tech stacks, machine learning, and hand-crafted native app experiences on all of our platforms. We aim to deliver a rock solid experience on the streaming basics, while cooking up next generation multi-screen and multi-user playback experiences.

Senior Backend Software Engineer (Billing Engineer) [NY]

Philo's video streaming product is a paid subscription service that includes a base plan and various add-on packages. We provide customers a simple, streamlined sign up, offering a variety of payment methods, including direct payments by card or digital wallet and external platform options (including RokuPay, AmazonPay, Apple IAP, GooglePlay IAP) to best serve our users. We are continually looking to improve the overall user experience, subscription conversion rates, and payment performance through enhanced data collection, data analysis, and a broad range of experimentation.

We are seeking an enthusiastic Software Engineer to help us expand our billing offerings while also optimizing performance to benefit both our customers as well as our bottom line. As a member of a growing team, you will serve as both a technical leader to help us expand our billing system and as an internal subject matter expert on payment and subscription operations and optimization. You will work closely with the marketing team on various ways to offer novel promotions and packaging to help increase customer acquisition and retention, with the support team to assess, debug, and correct billing issues/errors, with the finance team on accounting and compliance, and with the data science team on instrumentation and analysis of core KPIs.

Responsibilities:

  • Enhance, implement, deploy, and monitor the Philo multi-biller billing system.
  • Collaborate with our partners to engineer billing platform solutions that deliver the smoothest billing experience for Philo’s users and while optimizing overall performance (including, but not limited to: increasing conversion rates, tuning dunning performance, minimizing errors/confusion leading to support contacts, …)
  • Collaborate with internal stakeholders across marketing, support, finance, and data science teams to ensure we are measuring and optimizing every aspect of our billing system.
  • Drive continuous improvements to the reliability, performance, accuracy, and security of Philo’s billing service.
  • Build and enhance tools to proactively monitor and quickly troubleshoot issues having to do with billing performance and accuracy.
  • Help build rock solid reporting systems that our finance and compliance teams can rely on for accurate reporting and analysis of key company financial results.
  • Provide technical leadership to other members of the team, including input on system architecture and design tradeoffs, as well as mentoring newer team members. 

Qualifications:

  • 8+ years of software development experience.
  • Experience developing with the programmatic API of one or more subscription and/or payment management providers (bonus points for experience with Philo’s payment provider, Stripe).
  • Experience developing within the ecosystem of one or more product/billing platforms (RokuPay, AmazonPay, Apple IAP, or GooglePlay IAP are a plus).
  • Familiarity with payment networks, card authorizations, dunning policies, refunds, chargebacks, and reversals.
  • Proven track record of building highly efficient and highly available software using Ruby/Rails, Golang, Java, C++ or similar programming languages.
  • Experience operating in cloud computing environments using modern software deployment technologies (e.g. Docker, Kubernetes, AWS)
  • Experience working with large amounts of data and making data-based decisions to prioritize projects, including familiarity with relational and non-relational databases and modern data warehousing and querying with SQL
  • Experience and aptitude for collaborating and communicating with internal and external stakeholders in both business and technical roles.
  • Knowledge of billing/subscription ecosystem trends and changes that will impact how Philo manages our payment options in the years to come.

We are language agnostic, but most of our backend code is written in Golang, NodeJS and Ruby, with some C++ and Python. Our services run on Kubernetes, and we practice continuous deployment across all of our systems.

Status: Full-time
Location: Brooklyn, NY or remote
Compensation: Includes annual salary between $162K - $210K depending on experience and location, company stock options and health benefits.

We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team:

  • Full health, dental and vision coverage for you and your family
  • 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay)
  • Flexible working hours
  • Up to 20 weeks of fully paid parental leave
  • Unlimited paid time off for vacation and sick leave
  • $2,000 annual vacation bonus (we pay you to take a two week vacation)
  • $5,250 annually for professional development and educational assistance
  • $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter)
  • $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco)
  • Free Gympass subscription — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps
  • Dog-friendly office
  • And much more!

For California Residents: Philo’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

Our company resides in the beautiful tree-lined streets of Boerum Hill. Communal stoops and lush foliage lend a residential vibe to the urban setting. A diverse variety of bars, shops and restaurants are within walking distance. The office is accessible via the A,C,G, F trains and many local buses.

An Insider's view of Philo

What's something quirky about your company?

That our brand persona actually reflects the ethos of the people that work at Philo. Our team is overwhelmingly and unabashedly filled with people exuding good natured energy.

Matt

Head of Brand and Creative Strategy

What projects are you most excited about?

I can't wait to see what we can do with Philo Connect! The majority of our viewing is on connected TV devices, but those are the clunkiest to interact with. A world where your phone seamlessly acts as an extension of the TV opens up so many possibilities.

Laura

Head of Support

What makes someone successful on your team?

People on my team who are curious, interested in problem solving and not afraid to ask questions are the most successful.

Just because something has been done in this industry a certain way forever, doesn't mean it shouldn't be challenged and investigated for improvements

Reed

Head of Advertising

How do you empower your team to be more creative?

Let them come forth with recommendations around how they want to spend their time, encourage them to get inspiration from outside of our company and outside of our industry. Give people room to try things even if I personally don't get it at the moment (i.e. providing safe spaces to experiment)

Nii

Head of Marketing

What’s the vibe like in the office?

The vibe in our office is upbeat and friendly. It's a judgment-free zone that balances dedicated work and socializing really well!

Stephanie

HR Generalist

What are Philo Perks + Benefits

Philo Benefits Overview

We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy.

Here is a sampling of the benefits we offer our team:
Full health, dental and vision coverage for you and your family
Flexible working hours
Generous paid parental leave
Unlimited paid time off for vacation and sick leave
$2000 annual vacation bonus (we pay you to take a two week vacation)
$5000 annually for professional development and educational assistance
$500 “TV stipend” for new employees to upgrade their home watching setup
$1000 annual home office stipend for employees to upgrade their home work setup
$500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices
Dog-friendly office
And much more!

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours

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