Schoology, one of the fastest growing education technology companies, is putting collaboration at the heart of the learning experience with an easy-to-use learning management system (LMS) that connects the people, content, and systems that fuel education. Millions of students, faculty, and administrators from over 60,000 K-12 schools and higher education institutions worldwide use Schoology to advance what is possible in education.

Working at Schoology offers you a chance to help solve the most important challenges in education in an environment that’s fun, collaborative and innovative. We are looking for smart, creative individuals who are passionate about education and aren't afraid to show it.

Why we need you:

As a member of the Support Engineering team, you will work very closely with customers and the engineering team to not only troubleshoot interesting technical puzzles but also ensure outstanding client satisfaction. In this role, you will serve as a client advisor which is a key aspect of being a Support Engineer. By utilizing a strong understanding of product know-how, you will answer some of our most challenging questions, troubleshoot technical issues, and work internally with Schoology teams to address outstanding concerns. You can be sure you will be constantly learning new skills in this highly collaborative role while providing outstanding customer support.

As a Support Engineer, you will:

• Attain a deep understanding of Schoology’s platform. That includes our web-based product as well as our mobile iOS and Android applications.
• Work closely with clients to understand their issues.
• Break down the complexity of problems into simple steps that can be easily communicated internally, making the path to resolution easier.
• Help the Support team diagnose those defects that are difficult to reproduce.
• Dive under the hood of Schoology's platform from the engineering standpoint. Over time you will develop expertise on Schoology’s database schema, architecture, APIs, and the software engineering processes themselves.
• Work with internal teams to improve support and engineering processes focusing on maximizing customers’ satisfaction.
• Be excited about writing advanced SQL queries and PHP code or automation scripts.
• Advocate for and help Engineering understand prioritized client defects to speed resolution

To succeed in this position, you will have:

• Experience in a client-facing role working in a highly collaborative environment.
• Strong troubleshooting and problem-solving skills.
• Demonstrated ability to identify and resolve defects in a distributed and complex ecosystem.

Bonus points for:

• Experience writing SQL and/or PHP.
• A background in Computer Science fundamentals.Interest or experience in the education industry
• Programming logic skills
• Excitement about the possibility of growing your career into a software engineer over time.

All team members at Schoology are expected to embody our core values which are Passion, Collaboration, Innovation, Curiosity, and Integrity.

Our mission is to continuously advance what is possible in education. You in?

Schoology is an Equal Opportunity Employer and embraces diversity of every kind.