iCapital

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Global Platform Support - Analyst

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Employer Provided Salary: 60,000-100,000 Annually

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets invested in 1,433 funds, as of December 2023.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

iCapital is seeking an Analyst or Associate to join its Global Platform Support team. This individual will respond to inbound technical service queries regarding the company’s rapidly growing digital alternative investments ecosystem. This role will work with a broad range of external and internal clients seeking assistance with an array of low to moderately complex technical service needs, as well as coordinate the resolution to more complex issues by collaborating with the company’s product specialists. The Global Platform Support team’s principal objective is to offer iCapital’s customers a singular service experience to manage all their technical needs. This individual will have a technical skillset with the desire to deliver an exceptional client experience in a fast-paced, collaborative, and entrepreneurial environment.

Responsibilities

Respond to technical inquiries via email and phone call from internal and external users across iCapital’s digital alternative investments ecosystem.
Troubleshoot low to moderately complex client technical issues effectively and collaborate with internal product specialists on more complex matters to ensure timely resolution.
Synthesize customer feedback and partner with other departments to help optimize iCapital’s digital offerings.
Participate in and lead customer demonstrations as enhancements or new solutions are introduced.
Facilitate user entitlements to iCapital’s suite of systems.
Assist with updating team documentation (e.g. process guides) as new product solutions and enhancements emerge.

Qualifications

Bachelor’s Degree with 0-2 years of previous work experience in a client service or technical support role (open to recent/upcoming college graduates with relevant internship experience)
Strong communication skills are essential, as the success of this position requires continual interaction with external partners, internal business and finance managers on a global basis and a client-friendly demeanor
Able to prioritize assignments with excellent time management skills
Proven ability to work independently and as a team player
Technical expertise including comfort with spreadsheets, business intelligence tools and an understanding of databases; Experience with SQL is a plus
Familiar with alternative investments is preferred

Benefits

The base salary range for this role is $60,000 to $100,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. We offer most employees the flexibility to work in the office three or four days. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Rachel Cheeks-Givan

Global Head of Diversity, Equity and Inclusion

A BIG VISION

Striving to make an impact in an inclusive way

iCapital’s Global Head of Diversity, Equity and Inclusion Rachel Cheeks-Givan has had a tenure featuring big milestones, like rolling out an overarching DEI strategy, iBelong at iCapital (rooted in four pillars: colleagues, culture, community, and clients), and creating a Global DEI Governance Committee and a Global DEI Steering Committee. With more plans ahead, there’s no sign of slowing down. “Our aspiration is to be the most inclusive organization in the world, as diverse as the society around us, where everyone feels safe and valued for their unique perspectives and experiences,” she said.

iCapital is deeply committed to diversity, equity, and inclusion in everything we do. We believe strongly that diverse perspectives lead to greater collaboration, innovation and growth for our business, our clients and, ultimately, our people.

FURTHER THE BUSINESS

Exploring opportunities to innovate

“My favorite element of iCapital’s culture is its dedication to innovation,” said SVP of Technology Shay Hasnat. And that commitment is underscored by a current project about which Hasnat is excited: bringing together multiple applications into what Hasnat called a “unified platform” that will help users engage with a breadth of investment vehicles. It’s a project that Hasnat said has both big potential for users and iCapital. “It unlocks our ability to innovate and reproduce success in one part of the business by leveraging the technologies and services created by another,” Hasnat said.

Our company culture offers a unique combination of an innovative and fast-paced start-up environment but with the stability and reputation of a well-established financial firm.

Shay Hasnat

SVP of Technology

Ilona Herbst

VP of Corporate Reporting and Head of Equity

INVESTING IN THE TEAM

Professional growth you can bank on

Lateral moves can facilitate big growth. That’s the case for finance leader Ilona Herbst, who spent her starting years at iCapital as executive assistant to CEO Lawrence Calcano — which Herbst called “a uniquely privileged opportunity” — before moving to corporate finance a few years ago. “iCapital culture is to promote from within. The flexibility of the company enabled me to grow into the new role and to develop new processes and workflows,” she said. Further, Herbst said recent career path dialogue with her managers touched on certifications to obtain for supporting her career.

I feel encouraged by management and their support of my career path and the ability to openly discuss it.

What are iCapital Perks + Benefits

Culture

Volunteer in local community

The Philanthropy Committee has been leading our company’s efforts to support organizations such as Northwell Health and City Harvest, which have been serving on the frontlines within our communities

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

Hybrid work model

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

A 100% employer paid benefit

Vision insurance

A 100% employer paid benefit

Health insurance

To help lower the cost of employee monthly healthcare premiums, we offer a rich benefits program that's generously employer subsidized

Life insurance

Wellness programs

We partner with United Healthcare Oxford and offer their Sweat Equity Program for gym reimbursement

Mental health benefits

We offer First Stop Health, an employer paid benefit, providing 24/7 telemedicine and virtual mental health counseling to both employees and their families

Financial & Retirement

401(K)

401(K) matching

We match 100% of an employee's contributions up to 3% of their annual gross salary

Company equity

Employee stock purchase plan

We allow qualified employees to purchase company shares.

Performance bonus

Child Care & Parental Leave

Generous parental leave

Family medical leave

Return-to-work program post parental leave

Vacation + Time Off

Unlimited vacation policy

Paid volunteer time

Paid holidays

Paid sick days

We offer unlimited sick time to all full time employees

Office Perks

Commuter benefits

Company-sponsored outings

Free snacks and drinks

Some meals provided

Company-sponsored happy hours

We host monthly themed happy hours

Home-office stipend for remote employees

All new employees receive a laptop, computer monitor, keyboard, and mouse. As we continue to work remotely during COVID-19, we have provided all employees with necessary computer accessories

Mother's room

Professional Development

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Paid industry certifications

The certificate provided is related to the employee's role and considered a necessity for them to perform their job function.

Personal development training