IT Services Team Lead
We are looking for an IT Team Lead to join our team in NYC! monday.com was founded on the belief that transparency and collaboration create a culture of ownership and empowerment; more empowered employees are more productive employees. And we’re only scratching the surface of what we can accomplish together.
About The Role:
- Manages the IT team in the domain. Responsible for their personal and professional development, retention, and overseeing their work.
- Sets goals for the IT team and works with upper management and clients to deliver specific services/applications designed to perform a variety of tasks.
- This individual communicates and coordinates with team members to design, program, and deliver a variety of projects and related technologies to clients, customers, and staff.
- Oversees the testing, delivery, and troubleshooting of IT applications.
- Ensure that we are providing great service to our employees globally.
- Work with the vendors globally to ensure that we will have all the equipment and IT services in all our offices.
- Manages the domain budget and reports to upper management.
Requirements
- 2+ years of experience working as IT team lead or equivalent experience
- 5+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management hardware experience)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Working knowledge of A/V conferencing systems (Zoom, Crestron)
- Customer service oriented, strong communication skills and ability to work in fact paced environment
- Collaborative, adaptable and innovative
- Excellent analytical and problem solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Ability to handle complexity, analyze information, and implement company vision
- Knowledge in JAMF is an advantage
Please note this is a hybrid role based out of our NYC office and requires 4 days in office.
Visa sponsorship for this role is currently not available.
For New York City-based hires only: Compensation Range: $110,000 - $130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
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