The eCommerce Specialist at Optimum is responsible for providing high-value sales, primarily through chat and email, engaging with customers, explaining product value, meeting sales targets, and maintaining knowledge of products. This role requires strong interpersonal and computer skills, flexibility in work hours, and excellent written and oral communication.

The Sales Quality Specialist at Optimum is responsible for monitoring the call quality performance of Sales Agents, identifying missed sales opportunities, analyzing data trends, and designing evaluation programs for call audits. The role requires 3-5 years of call center or related experience, strong communication skills, proficiency in Microsoft Office, and project management skills.

The Workforce Planning Analyst is responsible for strategic goals through forecast modeling, capacity planning, collaboration, and effective communication. They support Sales organizations and are involved in budget preparation, reporting, and project management.