Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services in the PowerListings® Network.

Account Manager, Enterprise at Yext
 

Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales. Learn more about how we help put business on the map at yext.com.

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The rapidly growing Enterprise Division is a cross functional team of Sales, Account Management and Business Development professionals responsible for growing Yext’s revenues. With a focus on Fortune 50-500 brands across the United States and global chain businesses internationally, we work with brands across Automotive, Financial Services, Healthcare, Insurance, Retail and more. 

We are looking for Enterprise Account Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Account Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience. 

Responsibilities

  • Establish consultative and trusted relationships with clients
  • Ensure client expectations are exceeded consistently
  • Drive upsell opportunities into Yext’s existing client base
  • Transition new clients into the company seamlessly and create consistent process across all clients
  • Develop best practices and process strategies
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
  • Conduct quarterly business reviews and check in points with key clients
  • Phenomenal communication skills and organized project management
  • Elicit client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

Minimum Requirements

  • BA/BS degree from an elite university
  • 2+ years of experience in Digital/Technology Account Management
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience in data analysis and Excel work
  • Leadership in developing world class client presentations / QBR leadership
  • Ability to thrive in a fast pace environment with tight deadlines
  • Die hard drive to make clients successful

Preferred Requirements

  • Blend of consulting, search, technological and/or display experience
  • Experienced in on-boarding clients; implementation and integration experience

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Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours / paid time off, and excellent health / dental / vision insurance. Our mission is to help people go places—both consumers to our customers’ doorsteps and our employees to new heights in their careers. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

About

Yext is based in the heart of New York City operating in Berlin, Chicago, Dallas, London, and Washington D.C.. Yext has been recognized as one of America’s fastest growing companies by Inc. (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune's Best Places to Work (2014, 2015 & 2016).

You can learn more about the Yext team and culture on the muse, our website, and blog.

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Why work with us
Our mission at Yext is to help people go places. Our products do that by helping our customers put perfect location data in the palm of their customers' hands. But we also aspire to help our team members go places in their careers. Build your career in a fast-paced, agile environment and be part of a growing, global team. Together, we'll go places.
Culture
Learn fast. Think big. Get stuff done. These are the three Yext value pillars that have guided our team from 5 to 600 employees with 5 offices around the world. Innovation comes from not accepting the world as it is. Yexters are constantly looking to improve and push the boundaries of both our products and our abilities.
Perks & Benefits
Get what you’re worth: Company-wide policy to reward and retain top performers. Competitive total reward program, including competitive base salary, equity, and comprehensive benefit packages. Yearly performance appraisal process and compensation reviews. Competitive commissions plans for our sales teams. Equity packages
Take your time: Yexters love to travel, whether in packs or solo with Yext’s flexible vacation policy. Paid parental leave includes maternity, paternity, and adoptive parents.
Enjoy the perks: Allocation for meals and fully stocked kitchen with unlimited snacks and drinks. Comprehensive perks program gives employees access to wireless services like AT&T and T-Mobile discounts as well as several additional employee discount programs and dedicated Benefit Hotline Service Team.
Hone your craft: Opportunity for career growth and mobility. “Lunch and learn” programming open to all departments. Strong employee mentoring programs including weekly check-ins and stand-ups.
Take care of yourself: Reimbursements on gym memberships. Wellness Program includes flu shots, health diagnostics, free onsite massages, and pressed juice days. Ergonomic work stations — including standing desks.
Let loose: Game room with foosball, video games, and weekly game night on our custom poker table. Pizza and beer every Friday. Interest groups including a book club and volleyball team.
Save for your future: Contribute pretax dollars to Flexible Spending Accounts (FSA) or Dependent Care Spending Accounts (DCSA). Invest for your retirement on a tax-deferred basis via Yext’s 401(k) plan. Contribute pretax dollars to Transit and Parking Accounts to use towards the purchase of parking services and mass transit.
Make the world your business: In addition to our NYC headquarters, Yext has offices in Virginia (Tysons Corner), Chicago, Dallas and the United Kingdom (London).
Give back: Organized company-wide volunteer days. NY Cares training held onsite. Bi-annual coat & food drives.

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