BUSINESS PROCESS-CONTROL IMPROVEMENT MNGR 1LOD
WHAT IS THE OPPORTUNITY?
The Business Process & Controls Improvement team, within the 1LOD Risk Workstream as part of the GRC (Governance, Risk and Controls), is responsible for evaluating business processes and advising and/or developing incremental enhancements (or innovative solutions) to workflow, systems, and controls to meet quality, scalability, and risk management goals.The Business Process & Controls Improvement Manager will work with Divisional Risk Managers (DRMs), outside consultants, technical teams and other stakeholders to ensure his/her team delivers high quality solutions to meet business needs, including ongoing support of the introduction of enhanced risk processes and capabilities across the First Line of Defense. The role will provide regular updates to the department Head, DRMs, and program management teams including status updates on team projects, initiatives and day-to-day activities.
What you will do

• Build consensus among cross-functional teams and influence decision making amongst leadership.
• Responsible for performing and leading teams to understand business requirements, processes and controls, and risk management goals, so the team can develop repeatable, quantifiable, and sustainable business process improvements.
• Champion and facilitate team to obtain thorough understanding of business user requirements, process improvement methodologies, related regulatory and compliance standards, including but not limited to enterprise risk management, data governance, third party risk management, fraud risk management, and associated guidance and regulatory expectations.
• Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes.
• Guide training plan development, developing user documentation (e.g. checklists, reference guides, etc.), and user training to ensure sustainability of enhanced processes and controls.
• Oversee remediation of process/control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within identified constraints and capabilities.
• Collaborate with the Process Documentation team to document each process, sub-process, and corresponding controls, which includes procedures, desktop procedures, process with control maps, metrics with guardrails, on-going monitoring routines, and issue escalation processes.
• Communicates project status and milestone completion to department head and key business stakeholders
• Assists with defining the change management / user adoption strategy and metrics
• Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities.
• Supports a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals
• Act as brand ambassador of the Business Process & Controls Improvement team by developing solid working relationships across the organization as to facilitate communication and strategic partnerships.
• Engages in supervisory duties, performance management, and hiring of direct reports
• Assists management with developing budget estimates, work prioritization, and manage resources to the annual budget
• Contribute to ad-hoc assignments and special projects

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 10 years of experience in financial services with a good understanding of the fundamental principles of banking, project management, and business control work
• Minimum of 4 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity

Skills and Knowledge

• Strong knowledge of rules and regulations of at least two of these regulators: OCC, CFPB, FRB, FINRA, SEC, and FFIEC.
• Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services
• Strong analytical and complex problem-solving skills
• Strong interpersonal, verbal, and written communication skills
• Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Ability to work independently and in a self-directed manner
• Ability to interact with all levels of management
• Preferred Certifications: CPA - Certified Public Accountant, CIA - Certified Internal Auditor, CISA - Certified Information Systems Auditor

Compensation
Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.