Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
The role of the Convenience Business Process Manager is to lead the convenience retail business systems and sales processes. The responsibilities will be focused on being the systems lead, navigating basic trouble shooting while also identifying business needs and process enhancements and deploying solutions to address. This role will operationalize the retail system by maintaining hierarchies, selling tools, and critical data inputs. The role will also lead the analysis around salesforce reporting and routing optimization.
How you will contribute
You will:
Systems Process Leader

• Business Product Owner and main system contact between development and retail teams
• Navigate basic troubleshooting and solution issues impacting orders, tablets, and software. Work with systems team to identify root cause analysis and future development needs
• Assist sales team with systems / tablet errors and issues. Drive systems capability of the sales team
• Identify critical business/sales systems enhancements and process changes
• Maintain system item/category hierarchies, sales sheets, and critical data inputs
• Owner of CBT promo plan systems entry and gatekeeper for key alerts and questioning

Salesforce Reporting

• Build and maintain salesforce systems reporting and key dashboards
• Monitor and improve store coverage plans and market analysis
• Analyse routing metrics and provide recommendations for improved efficiencies
• Measure and Track Operating KPIs

Training / Capabilities

• Lead technical/systems onboarding process for front line sales
• Work in field with Sales representatives to monitor system functionality and call effectiveness

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Drive for results - action oriented, self-directed, communication skills
• Process Management - can ask effective questions, gather data/facts, and problem solve
• Customer / Sales Focus - understand needs of the sales field to improve processes and results
• Dealing with Ambiguity - can multitask and prioritize effectively

Requirements

• Bachelors Degree Required
• Minimum of 3 years experience in Direct Store Delivery (DSD) Retail System experience
• Experience with retail systems and process (Salesforce)
• Strong analytical and statistical skills
• Strong computer & systems skills
• Strong Excel and Microsoft Office Skills
• Excellent people and communication skills; ability to work collaboratively with multiple teams and build capability and accountability of others

No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz , Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Job Type
Regular
Process excellence
Business Capability