The Role:

Intersection is revolutionizing the way information is shared in public spaces to ease and enrich people’s journeys through their cities and connect them to their communities. We connect brands with people where they are via relevant and impactful experiences, and we earn the trust of our partners through our shared mission, working together to build the foundation for a connected future.

Intersection is seeking an upbeat, energetic, and self-motivated Digital Sales Operations Manager to join the MRO Team and work in our New York office! This is a fast-paced, detail-oriented, and varied role that is perfect for you to take your career as a Manager to the next level. You should have outstanding interpersonal and customer service skills, and the desire to lead and manage a small team of professionals that you will develop and nourish.

What you will accomplish:

• Be an internal expert on internal resources (digital inventory, ad ops, product, sales coordinator, and account manager teams) and our media clients to ensure a smooth and positive customer service experience
• Support your team of Digital Sales Operations professionals in managing pre-launch, launch, and post-campaign activities for our digital ad networks by being an expert on internal processes like managing digital inventory, providing campaign reporting, and using data to respond to RFPs
• Being a “go-to” person who trains the team to get things done accurately and on time and in the most customer friendly manner
• Be the perfect Manager of people - setting the right expectations and tracking progress while mentoring and training your team on how to develop in the right areas
• Foster a positive cultural work environment to ensure Employee satisfaction
• Proactively work with other Intersection revenue generating leads to pitch new avenues for standards and deployment of workflow process
• Continually manage, improve and drive new operational work streams

 What we are looking for:

• A degree from an Accredited institution
• Can multi task a number of different items
• Enjoy collaborating with people to get work done, but know when to take ownership of a task
• Demonstrate a high level of accountability for both your work and the work of your team
• Very good attention to detail and can spot and fix errors
• Work fast but thoughtfully and drive Process Efficiency projects from start to deployment
• Have work experience -- a minimum of 3 to 5 years out of school working in Media/Advertising and/or Customer Success
• Knowledge of Adobe and Microsoft Office Suite and do not mind busy work utilizing these tools for RFPs

About Intersection:

We are revolutionizing the way information is shared in public spaces.

Intersection connects the digital and physical worlds to ease and enrich people’s journeys through their cities. Whether offering public services like free Wi-Fi and calling, providing people with useful information to get where they’re going, or simply brightening their day with native content that can be interactive and location-specific, our products help people engage with their communities and the cities around them.

Our wide-ranging expertise includes technology and design solutions; advertising innovation, production, and sales; and operations, maintenance, and support. We pair our human-centered methodology with cutting-edge technology, from virtual and augmented reality to machine learning, conversational commerce, and more. Whether partnering with private developers to create unforgettable experiences in neighborhoods and districts, with urban transit systems to revolutionize commuting and travel, or with municipalities and city agencies to transform how they connect with residents and visitors, our solutions are scalable platforms on which our clients can build the future.

Intersection was formed in 2015 as a merger between Titan, the largest municipal out of home company, and Control Group, a leader in technology and design innovation. We are backed by Sidewalk Labs, Alphabet’s urban technology company.

Intersection is an Equal Opportunity Employer.