Top Operations Jobs in NYC, NY

Own and execute strategic initiatives across the Data & Analytics organization, drive process improvement and automation, facilitate cross-functional working groups, support executive decision-making, and prepare leadership communications. The role requires strong problem-solving, stakeholder influence, commercial judgment, risk and controls awareness, organizational skills, and the ability to manage priorities in an ambiguous environment.

Provides onsite technical support for an enterprise workforce, resolving laptop and mobile-device issues across Windows and Mac environments. Handles IT incident, change, problem, knowledge, endpoint, and business-control processes. The role emphasizes customer service, rapid issue resolution, operational efficiency, accountability, communication, and collaboration.

Supports daily fraud operations by investigating high-risk transactions, resolving fraud escalations, managing incidents, optimizing chargeback strategies, and overseeing outsourced agent performance. Maintains SOPs, handles privacy and compliance workflows, partners with data and risk teams, and identifies process improvements, automation opportunities, and gaps in transaction systems. The role may expand into payment routing, virtual card health, ledger reconciliation, and risk-platform migrations.

Provides on-site, end-to-end desktop, voice, and technology operations support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, virtual desktops, cloud telephony, and job failures; managing deployments, scripts, escalation procedures, risk controls, and vendor relationships; documenting issues and communicating status; and mentoring junior staff. The role requires rotating shifts, on-call availability, and work in a 24/7 environment.

Supports New York Life agents through administrative, operational, new-business, marketing, and compliance workflows. Tracks insurance cases from submission through placement, maintains client records, coordinates appointments and service requests, supports marketing calendars and events, prepares reports, and collaborates with underwriting, licensing, compliance, and field operations teams to resolve issues and improve service delivery.

Paid 10-week summer internship supporting investment services and market data operations. Responsibilities include reconciliations, exception investigation, reporting, data analysis, project tracking, process improvement, vendor agreement management, stakeholder meeting support, and business documentation. Interns gain exposure to investment operations, market data, vendor management, and asset management while developing analytical, communication, and problem-solving skills.

Leads an 11-person brokerage operations team supporting transfers of assets and account maintenance. Oversees service performance, operational controls, principal reviews, complex cases, audits, coaching, and employee development. Partners with cross-functional teams to resolve operational challenges and improve processes through root-cause analysis, automation, AI-enabled tools, and continuous improvement. Requires FINRA Series 7, 24, and 53 licenses plus brokerage operations expertise.

Supports Octus’s editorial team by scheduling and tracking court coverage events, maintaining databases on companies and key events, monitoring third-party financial content, coordinating with court staff and vendors, and producing internal and client-facing reports, digests, recaps, and company-specific editorial pieces. The role also helps improve editorial processes and systems while managing multiple information streams.

Supports Account Management leadership through revenue operations strategy, planning, analytics, reporting, process improvement, incentive tracking, and systems administration. Builds analytical models, maintains performance reporting, identifies trends and optimization opportunities, and delivers data-informed recommendations. Partners cross-functionally with Analytics, Marketing, Finance, and other GTM teams while using Salesforce and Gong to improve productivity, data quality, and reporting accuracy.

Coordinates cross-functional execution for strategic partnership programs, including operational cadences, performance reporting, dashboards, financial modeling, pacing projections, campaign operations, QA, documentation, and launch tracking. Maintains scalable partner playbooks, supports new accounts, coordinates advertiser-side activities, and surfaces partnership opportunities for leadership review.

Supports Institutional Operations Solutions by managing daily operations, identifying operational and regulatory risks, improving processes through data analysis, and partnering with Product and Engineering on scalable technology solutions. The intern will analyze datasets, develop quantitative recommendations, collaborate cross-functionally, and present solutions to leadership during a 12-week summer internship.

Supports enterprise sales leadership across the Americas by analyzing business performance, identifying revenue and sales-effectiveness opportunities, planning headcount and territories, managing KPIs, and executing strategic initiatives. Partners with Sales, Marketing, Customer Success, and other teams on operating rhythms, forecasting, QBRs, process improvements, and cross-functional projects. Requires strong analytical, communication, stakeholder-management, and problem-solving skills, plus experience in GTM operations, consulting, investment banking, or SaaS.

Provide onsite and remote IT support, troubleshooting hardware, software, network, AV, and access issues. Manage ticketing, endpoint systems, user accounts, onboarding equipment, conference room technology, documentation, and IT process improvements. Collaborate with Workplace Services, People, and IT teams while using AI tools and scripting to automate tasks and resolve issues efficiently.

Manage Tasker operations across assigned metropolitan areas by improving supply health, activation, booking conversion, retention, and revenue. Analyze marketplace data, coach Taskers, lead lifecycle programs and experiments, support community engagement, and act as a regional product and marketplace expert. Collaborate cross-functionally with Product, Support, Marketing, Legal, Partnerships, and Commercial Operations teams. The role requires English and Russian fluency, New York City hybrid attendance, and up to 10% travel.

Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement. Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.

Own Core IT business operations, including SaaS budgets, licensing, vendor management, hardware procurement, inventory, logistics, and renewals. Lead a small team, build operational processes and reporting, optimize spend, manage enterprise contracts, and partner with IT, Finance, Sales, and R&D leadership. The role also oversees multi-region hardware operations and supports the development of a scalable Business Operations function.

Owns five revenue operations pillars: deal desk, software provisioning, analytics, time-critical HubSpot marketing support, and DealHub CPQ change management. Partners with Sales, Finance, Customer Success, Legal, and Marketing to improve quote-to-cash workflows, automate manual processes, strengthen reporting, document SOPs, and advise sales leadership. Provides cross-functional coverage across CRM, quoting, deal desk, and provisioning operations.

Support branch operations and customer experience by processing teller transactions, resolving issues, routing customers to bankers, handling routine operational tasks, assisting branch manager with scheduling, detecting potential fraud, and ensuring compliance with bank policies.

Own strategic operations for Spot & Tango and PupGum, developing initiatives that improve margins, scalability, customer experience, product innovation, procurement, fulfillment, and growth. Manage manufacturers and supply partners, negotiate contracts, identify cost savings, oversee pilots and new product initiatives, and translate customer insights and performance data into product and R&D improvements. The role requires independent project ownership, analytical problem-solving, and cross-functional collaboration in a hybrid startup environment.

Leads revenue operations as the CRO’s strategic partner, translating go-to-market strategy into pipeline, forecasting, and sales results. Owns Salesforce architecture, revenue systems, AI-powered analytics, forecasting, compensation governance, enablement, and GTM alignment across sales, marketing, finance, product, engineering, and client success. Partners with sales leaders on live deals, builds the revenue operations team, improves productivity, and provides executives with real-time market and business intelligence.

Partners with sales leaders on forecasting, territory design, quota setting, pipeline analysis, and sales performance reporting. Owns Salesforce administration, data quality, configuration, dashboards, and user enablement. Supports sales process workflows, deal desk handoffs, approvals, and quote-to-close execution. Produces ad hoc analysis and advises stakeholders by challenging unsupported conclusions and identifying trends. The role requires strong analytical, communication, Excel, Sheets, and Salesforce skills.

Leads IT operations across infrastructure, cloud services, end-user computing, cybersecurity operations, service delivery, and vendors. Ensures secure, reliable, scalable technology services; establishes continuity, disaster recovery, incident response, and ITIL-based service management; manages investments and operational metrics; and develops high-performing cross-functional IT teams supporting clinical, research, educational, and administrative objectives.

Leads and develops a team of researchers through onboarding, training, performance management, and direct oversight. Ensures client audiences are delivered on time by managing project priorities, understanding the internal technology platform, improving workflows, and reducing operational workload. The role also leads initiatives to streamline research processes and maintain high-quality output while supporting a fast-paced, entrepreneurial environment.