Job Details

We are looking for a skilled Audio-Visual (AV) Technician to join our NYC Headquarters. The position is responsible for coordinating general AV – I.T. production and presentation services as well as basic general I.T. technical support. The position is responsible for providing services for in-house meetings, as well as for occasional outside events. Early morning and/or evening hours are required sometimes to cover meeting setup and monitoring.

What You Will Be Doing

• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD Displays.
• Troubleshoot AV problems, sometimes last minute or during a meeting.
• Assist with company meetings/functions that require the use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Polycom, Crestron) operations.
• Setup, monitor (when required) and breakdown of all onsite meetings.
• Perform remote testing and support for local and regional offices.
• Perform day-to-day AV functions, including meeting coordination, end-user training, and troubleshooting.
• Operate videoconferencing hardware and software technologies (Polycom, Cisco, and Google) and equipment for presentations and meetings, including Executive support.
• Research and implement best practices to resolve equipment issues.
• Help with conferencing between satellite offices.
• Respond and resolve user support requests.
• Ensure all AV spaces are presentable for use.
• Assist with basic general I.T. technical support and troubleshooting.

What You Need for this Position

• Strong I.T. experience as it relates to AV.
• Experience with general I.T. troubleshooting and client support.
• Degree in a related field required, in addition to two years of relevant work experience or equivalent combination of experience and training.
• Excellent interpersonal skills and customer service skills.
• Ability to multitask in a fast paced environment.
• Experience with the following software:
• Cisco GoToMeeting/GoToWebinar web conferencing,
• Microsoft PowerPoint,
• Google Hangouts,
• Skype for Business,
• Polycom Videoconference.
• Experience with the following hardware:
• Polycom Soundstation,
• Polycom Soundstructure,
• Polycom Realpresence,
• Vadio Camera,
• Vadio AV Bridge,
• Crestron Systems,
• Projectors.
• Proficient in Microsoft and Apple operating systems including iOS.
• Proficient in basic networking and remote communications.
• Experience with standard video editing technologies.
• The ability to work well with minimal supervision.

Extra Credit

• Robin Powered room managers.