OUR MISSION

Thyme Care is on a mission to ensure every cancer patient receives the highest-quality care. By collaborating across the cancer care community, we’re improving access, experience, and outcomes while lowering the total cost of care for everyone.

Thyme Care partners with health plans, employers, and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Our approach combines a technology-enabled Care Team and seamless provider integration, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 400 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding CancerX member and is backed by leading investors. To learn more about how Thyme Care enables the shift to value-based care in oncology, visit www.thymecare.com.

YOUR ROLE

As a Thyme Care Oncology Nurse, you'll be a vital clinical resource for our members and their care network, offering triage, support, and education during their cancer journey via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will involve actively engaging with members, addressing clinical issues, and efficiently managing any escalations that arise. The shift preference for this role is 11:30 am - 8:00 pm EST.

Within your first three months, you will:

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
• Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care, and providing clinical support as needed.
• Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals.
• Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team.
• Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions.
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
• Be available for urgent clinical escalations and provide clinical consult support as required.

WHAT LEADS TO SUCCESS

• Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission.
• Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
• Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
• Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
• Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
• Qualifications: A Bachelor of Science Degree in Nursing is required, with a compact unrestricted Registered Nurse (RN) license and at least 5 years of nursing experience, including 3 years in solid tumor oncology nursing. 
• Certification: Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required.

Our Oncology Nursing Team’s Roadmap to Success can be found here.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate is $39.90/hour. Due to contractual limitations regarding access to PHIs, you must be located within the lower 48 United States to perform this role.

 To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal-opportunity employer.