Top Customer Success Jobs in NYC, NY

Manage strategic enterprise accounts by driving product activation, adoption, retention, renewals, upselling, and customer value realization. Build trusted relationships with executive stakeholders, lead business reviews and training, provide industry insights, coordinate with sales and technical teams, resolve escalations, forecast account metrics, and identify growth or risk opportunities. The role focuses on digital advertising technology, client ROI, and long-term account success.

Supports Customer Success Managers by assisting property managers, building owners, and supers; preparing savings reports; analyzing customer data and dashboards; identifying issues and trends; maintaining CRM records; executing playbooks; and driving platform adoption. The role involves troubleshooting, relationship building, cross-functional collaboration, and helping customers operate heating systems efficiently.

Manage the full customer lifecycle for Fortune 500 and high-growth startup accounts, including onboarding, implementation, adoption, retention, renewals, and expansion. Build trusted relationships with technical and executive stakeholders, identify growth opportunities, mitigate account risks, simplify technical concepts, and communicate customer feedback to Product and Engineering. The role is based in Radar’s NYC headquarters Monday through Thursday, with remote work available Fridays.

Leads enterprise Customer Success operations across multiple teams, owning customer retention, expansion, adoption, advocacy, KPIs, and executive relationships. Manages people managers, recruits and develops talent, mitigates account risks, drives customer value and ROI, partners with Sales, Services, and Product, and improves processes, reporting, and customer lifecycle practices.

Lead the global Customer Success organization for Genius Sports’ betting and gaming advertising business. Develop post-sales strategy, oversee onboarding and adoption, manage senior teams, drive retention and expansion revenue, and scale global operations. Partner with Sales, Product, Engineering, Marketing, Data Science, and Ad Operations to improve customer outcomes, campaign performance, and platform adoption. Build executive relationships with agencies, brands, sportsbooks, and casino partners while guiding organizational growth and operational excellence.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.

Serves as a trusted advisor to SaaS customers, driving adoption, value realization, engagement, retention, renewals, and expansion. Builds executive relationships, develops success plans, monitors customer health, mitigates risks, and identifies growth opportunities. Partners with Sales, Support, Professional Services, Product, and Marketing to resolve challenges, communicate customer feedback, and deliver measurable business outcomes across enterprise accounts.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Manage SMB healthcare provider accounts to drive onboarding, product adoption, retention, booking volume, and practice performance. Build relationships with stakeholders, conduct client meetings, train provider teams, address objections, resolve issues, manage multiple onboarding projects, and identify upsell opportunities. Collaborate with sales and operations teams while owning performance metrics, monthly commission goals, and customer satisfaction outcomes.

Own strategic school and district partnerships, build trusted counselor relationships, drive student referrals, and improve engagement. Develop playbooks, metrics, dashboards, and AI-enabled workflows while collaborating with Operations, Product, Growth, and Clinical teams. Serve as the voice of school partners, resolve issues, and help build Marble’s customer success function from the ground up.

Lead and develop an enterprise Customer Success Manager team while owning a small customer portfolio. Drive customer satisfaction, product adoption, renewals, retention, and expansion of annual recurring revenue. Monitor customer health, mitigate churn risks, identify upsell opportunities, and ensure consistent customer value. Collaborate with Sales, Product, and other teams to improve the customer experience and support company growth objectives.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding through renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and deliver customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of enterprise MongoDB customers, advising on complex technical deployments, customer health, retention, revenue realization, and long-term advocacy. Develop account strategies, conduct business reviews, forecast outcomes, identify expansion opportunities, coordinate cross-functional resources, and influence product direction through customer insights. Build senior stakeholder relationships, maintain accurate internal systems, mentor peers, and support hiring and onboarding.

Leads customer success for Mastercard’s North American small and medium enterprise segment. Owns customer health, retention, renewals, expansion, revenue forecasting, strategic account planning, executive relationships, escalations, and commercial performance. Partners with Sales, Product, Risk, Operations, Finance, and Support to deliver customer value, improve service delivery, influence product direction, and achieve growth objectives. The role also manages or oversees senior Customer Success Managers and represents customer needs internally.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Manage and grow a portfolio of mid-size and enterprise advertising measurement clients through adoption, renewals, expansions, business reviews, and ROI realization. Lead pricing, scoping, negotiations, and deal operations while partnering with Sales, Services, Product, Marketing, Support, and Onboarding. Use brand lift expertise to guide measurement strategies, mitigate churn, identify product improvements, and develop customer success plans, case studies, and engagement campaigns.

Owns the Gainsight platform roadmap and reporting infrastructure for Customer Success. Responsibilities include configuring workflows, playbooks, health scores, dashboards, and KPI frameworks; translating business needs into scalable capabilities; identifying customer health and risk trends; partnering cross-functionally on enhancements; and supporting training, adoption, change management, and continuous improvement.

Own the complete post-sale journey for enterprise SaaS accounts, from onboarding through renewal and expansion. Drive platform adoption, build executive relationships, lead business reviews, and translate customer feedback into product and commercial insights. Collaborate with Product, Sales, Marketing, Account Management, Support, and Engineering teams while tracking customer health, adoption, satisfaction, retention, and growth opportunities. Develop scalable customer success playbooks and proactively resolve adoption risks and blockers.

Manage a small portfolio of investment banking and advisory clients to increase platform adoption, support onboarding, monitor account health, and improve retention. Partner with senior customer success managers on high-priority accounts, create training materials and reports, gather customer feedback, educate users on Octus products and credit markets, and conduct proactive outreach through email, phone, and in-person meetings.