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Top Customer Success Jobs in NYC, NY
The Partner Success Manager will lead customer journey strategies, oversee a portfolio of customers and partners, and implement customer success plans. They will engage directly with customers to ensure retention and satisfaction, manage internal stakeholder relations, and deliver enablement content. The role requires strong relational skills and data-driven decision-making abilities.
As a Customer Support Specialist in Payments at Justworks, you'll assist small business clients with inquiries related to payroll and payments, helping resolve their concerns and improve customer retention. You'll explain complex concepts in easy-to-understand terms, support various payment-related tasks, and collaborate with teams to enhance services and product offerings.
As an Enterprise Growth Strategist at Clay, you will onboard and implement the product for customers, ensure ongoing strategy and adoption, manage renewals and expansions, and build new programs for enterprise clients. You will also impact the product roadmap by sharing customer feedback with engineering and product teams, fostering customer relationships to ensure satisfaction and growth.
As a Product Support Manager, you will lead a team of support specialists to enhance customer satisfaction and achieve performance targets. Your role involves mentoring team members, optimizing support processes, analyzing customer feedback for product improvements, and collaborating with technical teams on support initiatives.
As a Product Support Specialist at Clay, you will interact with diverse customers to maximize product use, gather and analyze feedback for product improvement, create user documentation, and collaborate with cross-functional teams for a better customer experience.
Featured Jobs
The Customer Advocate Director will serve as a trusted advisor to the Chief Commercial Officer, driving customer engagement strategies, facilitating executive customer interactions, and developing success measures to enhance customer experiences and align with business objectives.
As a Payor Partnership Support Specialist, you will provide exceptional customer support to clinicians and clients through live calls, chats, and emails. You will collaborate with other teams to resolve issues and work with the RCM and Engineering teams to address bugs and billing problems, all while ensuring the best experience for our payor partners.
The Support Specialist will handle inbound calls, emails, and texts from borrowers needing assistance with their accounts. They will oversee internal collection efforts, improve contact center processes, and document communications using ZenDesk. Additionally, they will gather user feedback and ensure compliance with laws and regulations.
The Customer Success Manager at Octus is responsible for managing existing global clients in the buy side space, promoting product adoption, driving retention rates, and building relationships to increase revenue. They monitor performance indicators, collaborate with internal teams, and strategize outreach to maximize client engagement.
As a Homeowner Support Specialist, you will be the first point of contact for homeowners, addressing inquiries via phone, email, and chat. You'll provide information, de-escalate customer challenges, document interactions, and work with the sales team to improve processes and customer satisfaction.
The Vice President, Client Partner will build strategic relationships with brands and agencies, utilizing the Chase Offers platform to drive revenue. Responsibilities include executing marketing campaigns, collaborating with cross-functional teams, providing consultative resources, and representing the brand at events.
The AML Compliance Advisory Specialist III provides risk management and compliance advice within the Commercial Banking line, ensuring adherence to laws and regulations. Responsibilities include guiding teams on compliance requirements, reviewing inquiries, and maintaining expertise in regulatory standards.
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