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Top Customer Success Jobs in NYC, NY

235+ Job Results
5 Hours Ago
New York, NY
Hybrid
2,100 Employees
Mid level
2,100 Employees
Mid level
Productivity • Software
The Partner Success Manager will lead customer journey strategies, oversee a portfolio of customers and partners, and implement customer success plans. They will engage directly with customers to ensure retention and satisfaction, manage internal stakeholder relations, and deliver enablement content. The role requires strong relational skills and data-driven decision-making abilities.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+47 More
8 Hours Ago
New York, NY
Hybrid
1,165 Employees
Entry level
1,165 Employees
Entry level
HR Tech • Payments • Professional Services • Software
As a Customer Support Specialist in Payments at Justworks, you'll assist small business clients with inquiries related to payroll and payments, helping resolve their concerns and improve customer retention. You'll explain complex concepts in easy-to-understand terms, support various payment-related tasks, and collaborate with teams to enhance services and product offerings.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+47 More
12 Hours Ago
New York, NY
70 Employees
Entry level
70 Employees
Entry level
Artificial Intelligence • Consumer Web • Machine Learning • Productivity • Sales • Software • Analytics
As an Enterprise Growth Strategist at Clay, you will onboard and implement the product for customers, ensure ongoing strategy and adoption, manage renewals and expansions, and build new programs for enterprise clients. You will also impact the product roadmap by sharing customer feedback with engineering and product teams, fostering customer relationships to ensure satisfaction and growth.
Top Benefits:
401-K
Company Equity
Company Outings
+16 More
12 Hours Ago
New York, NY
70 Employees
Senior level
70 Employees
Senior level
Artificial Intelligence • Consumer Web • Machine Learning • Productivity • Sales • Software • Analytics
As a Product Support Manager, you will lead a team of support specialists to enhance customer satisfaction and achieve performance targets. Your role involves mentoring team members, optimizing support processes, analyzing customer feedback for product improvements, and collaborating with technical teams on support initiatives.
Top Benefits:
401-K
Company Equity
Company Outings
+16 More
12 Hours Ago
New York, NY
70 Employees
Entry level
70 Employees
Entry level
Artificial Intelligence • Consumer Web • Machine Learning • Productivity • Sales • Software • Analytics
As a Product Support Specialist at Clay, you will interact with diverse customers to maximize product use, gather and analyze feedback for product improvement, create user documentation, and collaborate with cross-functional teams for a better customer experience.
Top Benefits:
401-K
Company Equity
Company Outings
+16 More
2 Days Ago
New York, NY
Hybrid
26,000 Employees
179K-313K Annually
Expert/Leader
26,000 Employees
179K-313K Annually
Expert/Leader
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Customer Advocate Director will serve as a trusted advisor to the Chief Commercial Officer, driving customer engagement strategies, facilitating executive customer interactions, and developing success measures to enhance customer experiences and align with business objectives.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
3 Days Ago
New York, NY
Remote
280 Employees
Junior
280 Employees
Junior
Healthtech • Social Impact • Software
As a Payor Partnership Support Specialist, you will provide exceptional customer support to clinicians and clients through live calls, chats, and emails. You will collaborate with other teams to resolve issues and work with the RCM and Engineering teams to address bugs and billing problems, all while ensuring the best experience for our payor partners.
Top Benefits:
401-K
Company Equity
Company Outings
+56 More
3 Days Ago
New York, NY
Remote
84 Employees
56K-60K Annually
Junior
84 Employees
56K-60K Annually
Junior
Fintech • Mobile • Payments • Social Impact • Financial Services
The Support Specialist will handle inbound calls, emails, and texts from borrowers needing assistance with their accounts. They will oversee internal collection efforts, improve contact center processes, and document communications using ZenDesk. Additionally, they will gather user feedback and ensure compliance with laws and regulations.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+50 More
3 Days Ago
New York, NY
Hybrid
708 Employees
Mid level
708 Employees
Mid level
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager at Octus is responsible for managing existing global clients in the buy side space, promoting product adoption, driving retention rates, and building relationships to increase revenue. They monitor performance indicators, collaborate with internal teams, and strategize outreach to maximize client engagement.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+40 More
3 Days Ago
New York, NY
Remote
196 Employees
Junior
196 Employees
Junior
Fintech • Real Estate • Software • Financial Services • PropTech
As a Homeowner Support Specialist, you will be the first point of contact for homeowners, addressing inquiries via phone, email, and chat. You'll provide information, de-escalate customer challenges, document interactions, and work with the sales team to improve processes and customer satisfaction.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+46 More
250,000 Employees
Senior level
Financial Services
The Vice President, Client Partner will build strategic relationships with brands and agencies, utilizing the Chase Offers platform to drive revenue. Responsibilities include executing marketing campaigns, collaborating with cross-functional teams, providing consultative resources, and representing the brand at events.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+19 More
3 Days Ago
New York, NY
55,000 Employees
111K-135K Annually
Senior level
55,000 Employees
111K-135K Annually
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
The AML Compliance Advisory Specialist III provides risk management and compliance advice within the Commercial Banking line, ensuring adherence to laws and regulations. Responsibilities include guiding teams on compliance requirements, reviewing inquiries, and maintaining expertise in regulatory standards.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+51 More
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