Top Customer Success Jobs in NYC, NY

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

The role involves managing programmatic campaigns, leading client communications, optimizing execution, and identifying growth opportunities across multiple accounts.

The Senior Client Success Manager manages programmatic accounts, leading client communications and driving campaign performance and growth.

The Senior Client Success Manager will oversee a client portfolio, ensuring campaign success and growth through strategic partnerships in programmatic advertising.

Responsible for managing programmatic accounts, leading communications, optimizing campaigns, providing insights, and supporting sales opportunities. Requires strong programmatic expertise and analytical skills.

As a Customer Success Manager, manage global client relationships, drive product adoption, and leverage digital marketing strategies to achieve customer success and satisfaction.

As an Enterprise Customer Success Manager, you'll drive product usage, nurture relationships, manage onboarding, and ensure customer satisfaction and contract growth.

Own post-sale client relationships for ecommerce partners: manage campaigns, analyze performance, identify growth and upsell opportunities, use AI-driven analytics to optimize results, and advocate client needs cross-functionally to drive measurable outcomes.

The SMB Account Manager will manage 400 child care provider accounts, driving engagement, upsell opportunities, and customer satisfaction while fostering strong relationships.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The Customer Success Manager will support clients by driving product adoption, building relationships, and providing consultation while ensuring customer goals are met.

As a Client Success Associate, you will support client relationships, drive product adoption, analyze data for insights, and collaborate cross-functionally to enhance the user experience.

As Director of Customer Success, you will lead a team to drive customer retention and upsell strategies, manage key performance indicators, and foster collaboration across business units. You will focus on enhancing client relationships, developing your team, and ensuring industry-specific engagements strategically aligned with sales.

The Scaled Customer Success Manager will manage a high volume of accounts using data-driven strategies and tools to optimize customer engagement, retention, and satisfaction.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The role involves supporting customer success initiatives, onboarding customers, increasing product adoption, and collaborating with cross-functional teams to enhance customer experience.

The Director of Customer Success will lead a team, engage with customers to enhance product adoption, drive revenue retention, and execute growth strategies within a high-performing team.

Manage a dedicated book of customers to drive retention and expansion, build stakeholder relationships, conduct strategic reviews, triage and resolve customer issues, and champion Justworks' product value.

Support enterprise clients by executing account strategy, acting as product expert, managing operational workflows and bug resolution, producing data-driven reports, and assisting on account projects to drive adoption and retention.

Provide tier 1 product support and client training for the TruAudience Consumer Insights platform, assist sales and product marketing with demos and consumer models, and perform product release testing and defect reporting to ensure functionality and voice-of-customer feedback is captured.

Manage a scaled portfolio of mid-market healthcare providers to drive retention, growth, and adoption using data-driven insights, automation, and consultative partnership. Collaborate with Sales, Product, and Support, develop scalable playbooks, and act as the voice of the customer to surface product and process improvements.

As a Customer Success Manager at Yext, you will manage a portfolio of clients, focusing on adoption, retention, and identifying growth opportunities, while collaborating with internal teams and ensuring customer satisfaction.

Manage programmatic client relationships and campaign execution in partnership with Demand Facilitation, Operations, and Media Planning. Provide reporting, insights, troubleshooting, and strategic account growth through data analysis. Conduct in-market meetings and quarterly business reviews while educating clients on Magnite products and collaborating cross-functionally to ensure campaign performance and delivery.

Manage daily outreach and training calls with small business customers to drive adoption of websites, SEO, ads, and AI features, prevent churn, recover delinquent accounts, capture feedback, and collaborate with product and support teams to ensure customer value and retention.

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.