Top Customer Success Jobs in NYC, NY

Drive enterprise adoption of Atlassian’s Rovo AI platform through discovery workshops, custom agent design, connector configuration, production deployment, and customer enablement. Partner with enterprise teams to identify valuable AI use cases, translate business needs into technical solutions, measure outcomes, and support independent scaling. Collaborate with account teams, CSMs, product, engineering, and AI teams to improve adoption and customer value. Travel up to 15% domestically and internationally.

Manage a dedicated customer portfolio, building relationships with administrators and executives to drive retention, satisfaction, expansion, and revenue growth. Conduct business reviews, provide proactive support and education, triage customer inquiries, coordinate cross-functional solutions, and represent the Justworks brand and product suite. The role requires consultative communication, problem-solving, organization, adaptability, and experience in customer success, account management, or complex customer service.

Manage a portfolio of enterprise healthcare customers, driving platform adoption, retention, renewals, customer satisfaction, and account growth. Build strategic success plans, conduct business reviews, demonstrate product value, identify upsell and cross-sell opportunities, manage customer risks, forecast renewals, and collaborate with Sales, Product, Support, Services, and Solutions Engineering.

Manage client relationships and drive adoption of Sage’s care platforms within senior living communities. Monitor engagement and usage data, identify at-risk clients and improvement opportunities, train community leaders, and provide data-driven recommendations that improve operational efficiency and ROI. Collaborate with Client Success, Product, Support, Sales, and Marketing teams to communicate feedback, resolve challenges, and enhance onboarding and customer experience.

Own strategic enterprise client relationships through the post-sale lifecycle, driving adoption, renewals, measurable outcomes, and expansion. Lead success planning, QBRs, customer pilots, executive presentations, and data analysis across senior living communities. Translate customer feedback into actionable priorities for Product, Engineering, and Support while strengthening staff engagement through regular onsite visits. Travel is expected approximately 20%.

Manage enterprise SaaS customer relationships from onboarding through renewal and expansion. Develop success and recovery plans, drive adoption, provide support and training, conduct business reviews, resolve escalations, and advocate for customer needs internally. The role requires strong communication, value-based selling, retention planning, and experience managing mid-market to enterprise accounts.

Own a high-volume portfolio of mid-market SaaS accounts, leading scalable onboarding, adoption, education, support, renewals, and upsell efforts. Use usage signals and standardized playbooks to prioritize accounts, manage risk, conduct business reviews, resolve issues, and identify customer trends. Build trusted relationships through efficient outreach while advocating for product and process improvements internally.

Leads Customer Success Operations by managing analytical business partners, driving forecasting and business reviews, conducting market and segment analyses, optimizing workflows, supporting headcount and capacity planning, and influencing data and systems strategy. The role partners with senior leadership, pilots new programs, develops business insights and recommendations, and improves commercial team productivity and performance.

Leads the Commercial Outcomes Architect team, driving customer adoption, retention, value delivery, renewals, and expansion revenue. Recruits, mentors, and develops team members; establishes KPI and OKR systems; manages strategic customer engagements; supports AI workflow adoption; partners with solutions consulting, engineering, and product teams; and channels customer feedback into roadmap improvements.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Leads end-to-end customer engagements with senior leaders and organizations to improve workplace technology adoption and employee experiences. Advises executives, delivers presentations and workshops, develops adoption campaigns, coordinates cross-functional partners, measures outcomes, and creates scalable playbooks. The role requires strategic problem-solving, executive communication, change management, technology enablement, and the ability to guide junior team members.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Own a portfolio of enterprise B2B SaaS customers post-launch, driving adoption, measurable business outcomes, renewals, and expansion. Serve as the strategic contact for senior benefits and HR stakeholders, lead QBRs and executive briefings, coordinate cross-functional partnerships, and communicate customer feedback internally. Use AI tools such as Claude to analyze usage, prepare customer materials, and improve workflows. Build scalable customer success processes in a fast-growing startup environment.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Build and lead Confido’s customer success function, owning onboarding, adoption, retention, renewals, expansion, customer health, and escalations. Develop scalable playbooks, metrics, and operating processes while hiring, coaching, and growing an enterprise CSM team. Partner with Sales, Product, leadership, and strategic partners to improve customer outcomes and translate customer feedback into product enhancements. Remain hands-on with key accounts and executive-level customer issues.

Manage strategic client and agency relationships for programmatic advertising campaigns. Launch, optimize, and report on cross-channel campaigns; lead client status meetings; present performance insights; identify upsell opportunities with sales; collaborate with analytics and internal teams; and maintain high customer satisfaction.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Own a portfolio of clients and serve as their primary contact throughout campaign execution. Manage client relationships, launches, performance reviews, optimization recommendations, renewals, upsells, and account expansion. Collaborate with Sales, Operations, Analytics, and Product while monitoring campaign data, managing timelines and assets, leading client meetings, and developing strategic growth plans aligned with client goals and attribution models.

Manage a portfolio of buyside accounts, drive product adoption and retention, build stakeholder relationships, educate subscribers, monitor usage KPIs, gather customer feedback, and collaborate with sales, product, editorial, and technology teams to support account growth.