Job Description
Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success.
As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Enterprise Technology, Storage Management Team, you are deemed as a force multiplier at both a line-of-business and firmwide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firmwide strategies for reliability, and guide and entrust your team to lead and execute those strategies.
Job responsibilities

• Ensure Storage operational support at scale for Block, Object and File both on-prem and in the public cloud.
• Lead team to design, code, test and deliver software to automate repetitive and manual operational work.
• Troubleshoot priority incidents, engage and facilitate blameless post mortems and ensure permanent closure of incidents.
• Direct the SRE team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes.
• Ensure successful execution of infrastructure weekend changes in product and environment.
• Identify gaps between applicable requirements and current procedures/controls; Drive resolution of mitigating controls. Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls.
• Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience with Industry standard Storage solution such as - NetApp (OnTap , Storage Grid, Solidfire), Dell (Isilon ,Scale IO and Dell ECS).
• Expertise in at least one technology stack designing, coding, testing and delivering software.
• Proficiency in one or more technology domains, may be cross-domain expert to able to solve complex and mission critical problems with in a business or across the firm. Software development experience in at least one general purpose programming language: Python, Java, C, C++, Go, Shell scripting.
• Working knowledge infrastructure component ( E.g. Load balancer, network layer, cloud products, container systems, compute and storage).
• Excellent debugging and trouble shooting skills.
• Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills.
• Be a team player and a leader who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives

Preferred qualifications, capabilities, and skills

• Influences the teams' culture by championing innovation and change for firmwide success
• Experience hiring, developing, and recognizing talent
• Ability to analyze and resolve project-related issues and follow through with set objectives
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work

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About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.