Manager, Provider Success (People Manager)

Locations

NYC / NJ 

Our mission and culture

Medly is a patient-first digital pharmacy that delivers free, same-day prescription medication throughout the nation. Our mission is to elevate the healthcare journey for all patients, regardless of income, lifestyle, or diagnosis. 

Partnership, agility, and empathy are at the core of Medly’s culture. We value the provision of patient and provider-centric care within a highly engaging, collaborative, and responsible environment. We are also dedicated to the growth, learning and professional development of our diverse Medly family within an emotionally safe workplace. 

About the job

You are a leader that supports team decisions and promotes team spirit. You have a strong desire to achieve meaningful results. You are a trusted advisor that protects the interests of others fairly. You are a strong communicator that creates venues for constructive dialogue within the organization.  

As part of the Provider Success Team, you will contribute to the success and satisfaction of your provider customers by establishing yourself as a trusted business partner. In collaboration with the Sales and Provider Support teams, you will ensure Medly’s value prop is realized by providers and their patients. Provider Success is the main point of contact for existing Medly customers, and aims to help keep Medly top of mind through meaningful touch points. The goal of the team you’ll lead - Provider Success Managers - is to drive greater provider satisfaction and higher usage of Medly.

What you’ll do at Medly

• Mentor, coach, and supervise a team of Provider Success Managers in the performance of their client management and related tasks/responsibilities
• Participate in internal department initiatives to build and/or refine tools and processes that support corporate and departmental goals  
• Design and implement process improvement activities that will increase client and Medlyte satisfaction and performance  
• Network with and influence other Medly department leaders to ensure timely and effective completion of all Provider Success related activities  
• Help to ensure high satisfaction and high performance from our clients
• Collaborate with Sales Team to ensure a smooth hand-off of sold accounts to Provider Success and set providers up for a top tier post-sales experience 
• Develop strong relationships with key decision makers (e.g. front office staff, nurses, physicians, etc.) and serve as the primary point of contact for stable, existing accounts via in-person and remote engagements
• Track patient and provider use of Medly, surface clinical insights, and identify opportunities to showcase Medly’s value via sharing of data, success stories, etc. with providers to drive increased usage
• Work with Provider Support Team to minimize friction points and resolve issues that arise with prescription requests and processing 
• Collect and synthesize feedback on Medly’s operational performance and work with Operations and Product Teams to drive improvement
• Grow the business within each provider and clinic account
• Identify accounts in decline and implement and execute on a remediation plan
• Collaborate with Sales Team to ensure all are informed of account status 

Who you are and skills you have

• 3+ years management, consulting, and/or leadership experience
• Experience with Medly products and services 
• Solid understanding of the client life cycle, including sales and provider success management  
• Ability to prioritize and multitask in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to Director  
• Ability to work independently as well as part of an extended, cross-functional team  
• Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment 
• Strong interpersonal skills, ability to build relationships and engage anyone in any setting
• Excellent communication skills with a particular talent for effective and eloquent conversations on medical topics
• Extensive knowledge of clinical space (medical clinics, healthcare providers) and a rich knowledge of the pharmaceutical industry 
• Self-starter who can maximize their impact by mapping out and executing a high number of daily touchpoints 
• Passion for working collaboratively on a team and also independent ownership of projects, initiatives and deliverables
• True ambassador to help champion our vision to revolutionize pharmacy and elevate the healthcare experience
• Comfortable with tools such as Salesforce, Google-suite, pharmacy software, Slack
• Ability to travel 60% of the time 

Benefits of working at Medly

• Total compensation includes a base salary commensurate with experience and an annual bonus 
• Medly provides medical, vision and dental insurance, along with a 401K
• Mileage reimbursement is available for account calls
• While in-person collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time; with consistent communication and digital collaboration tools, Medly enables employees to find a balance that feels fulfilling and productive for each individual situation

Medly Pharmacy is an equal opportunity employer. We proudly celebrate diversity and are devoted to creating an inclusive environment for all employees regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, military service, or any other non-merit factor.