On Wednesday, New York-based Sprinklr announced that it raised $200 million in funding from equity firm Hellman & Friedman. On top of this, the company also secured $150 million in convertible securities from Sixth Street Growth. All of this brings Sprinklr’s valuation to a respectable $2.7 billion.
Sprinklr has created a customer experience management platform that allows businesses to interact with their customers across multiple channels. This means that customer-facing teams can use the Sprinklr platform to engage customers on their social media accounts, or access digital tools for marketing, advertising and researching purposes.
“In a world where customers are connected and empowered, Customer Experience Management is no longer optional. It’s time for modern enterprises to break down silos, and unify disconnected teams, channels, and tools to make their customers happier,” Sprinklr CEO and founder Ragy Thomas said in a statement. “That’s been our mission from the start. To build a new class of enterprise software purpose-built for CXM, and a new kind of enterprise software company that the world’s largest organizations truly love.”
With $350 million in new capital, the company plans to continue building on its platform. Over the past year, Sprinklr has added over 1,500 new features to its multiple products. This includes offerings like Sprinklr Live Chat, Sprinklr Sandbox and AI-powered Smart Responses for customer care agents.
Sprinklr has 1,900 employees in offices across the world. It’s currently hiring for dozens of open positions, including roles in sales, customer success, finance, HR and more.
