What a Senior IT Support Specialist at Ro Does All Day

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Written by Alton Zenon III
Published on Jun. 29, 2021
What a Senior IT Support Specialist at Ro Does All Day

As a member of Ro’s IT & Security Team, Darrell Tulcin is responsible for providing empathetic IT support to all internal departments. That can mean helping a colleague access control of the company’s systems or coordinating a technical infrastructure build at one of their recently opened pharmacy distribution locations.

What else makes up his day, and subsequently, his to-do list? Built In spoke to Tulcin to find out. 

Where he works: Ro is a healthcare technology company building a patient-centric healthcare system. The platform seamlessly connects telehealth, diagnostics and pharmacy services to provide high-quality, affordable healthcare without the need for insurance.

 

On his to-do list:

  • Review contract terms for buying and warehousing tech for new hires and future office build outs.
  • Peer review a team member’s work connecting an internal app to Ro’s single-sign-on identity provider.
  • Block out time for a biannual self-check-in and Google Automation course for his own professional development.
  • Review and remove five redundant systems or low-usage apps from Ro’s portfolio.
     

Ready for anything

“The IT and security department is always ready and willing to help our teams grow and scale,” Tulcin said, “which can mean anything from onboarding new hires onto our Ro ecosystem to supporting our engineers with the right tools.”

 

Which task gets him out of bed in the morning: Planning and coordinating the launch of Ro’s latest pharmacy distribution centers, which help patients access care and medications they may not otherwise have been able to. Tulcin says it’s exciting to work on projects that will build the future of a company that could improve the patient experience.

 

Responses edited for length and clarity.

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