Have you ever been on hold for hours waiting for a customer service manager to save you from your misery, only to be met with a voice automated system that couldn’t understand your request to “speak to a representative?” Glia, an artificial intelligence-backed customer relationship management startup, is on a mission to alleviate that far too familiar frustration.
Through AI assistance, Glia partners with companies like banks and credit unions to provide consumers with messaging, voice and video assistance when they run into issues and need help.
On Monday, Glia announced it pulled in $45 million in a Series D round led by Insight Partners. With its fresh funding, the startup is now valued at over $1 billion, making it NYC’s newest tech unicorn.
“We’re thrilled by our investors’ confidence reflected in the round’s valuation, recognizing that we’ve only scratched the surface of what Glia can accomplish,” Dan Michaeli, Glia co-founder and CEO, said in a statement. “As we build upon a decade of innovation, this capital will further extend our reach and help even more businesses across the globe reimagine how they connect with customers digitally.”
The startup’s Series D raise will go toward research and development, in addition to advancing its AI analytics, messaging, voice and video offerings. Additional funding will go toward further expanding Glia’s global reach.
“We’re investing more into the company because of its extraordinary growth and momentum and the enormous size of the market opportunity,” Lonne Jaffe, managing director at Insight Partners, said in a statement. “Most people haven’t yet experienced first-hand the magic and power of digital customer service as consumers, which stems from Glia’s proven ability to create seamless, uninterrupted experiences across co-browsing, voice, chat and video.”
Glia’s fresh funding comes approximately one year after its $78 million Series C raise. Since then, Glia has brought on new big-name customers like Ideal Credit Union and Liberty Bank.
Glia has partnered with over 250 financial institutions nationwide in 12 countries, according to the company.
