Jobs at Abnormal Security

Manage a portfolio of mid-market and enterprise accounts to drive adoption, retention, and value. Lead QBRs and success planning, monitor account health, mitigate risks, resolve escalations, influence renewals/expansions, and provide customer feedback to Product and cross-functional teams.

Drive new logo acquisition and expansion within ~20 Fortune/Global 500 accounts in NYC. Own full sales cycle from prospecting to contract and renewals, build pipeline, quantify ROI, maintain accurate CRM data, collaborate with SEs, CS, product and marketing, and document customer insights to enable team learning.

Lead annual planning, forecasting, and CFO reporting across P&L, balance sheet, and cash flow. Build driver-based models, scenario analysis, and AI-enabled automation in FP&A. Manage a small team, partner with Accounting/Tax/Legal for SOX and IPO readiness, and produce board and investor materials.

Provide L1 technical support for enterprise customers using Abnormal's email and SaaS security products. Own inbound tickets, troubleshoot integrations and APIs, analyze logs, deliver updates and root-cause findings, collaborate with Engineering and Customer Success, and produce knowledge-base content to improve self-service and product quality.

Build, operate, and scale tier-0 backend services that ingest and process billions of emails daily. Design and deliver backend features, improve system stability, performance, and scalability, collaborate across R&D, participate in on-call rotations, and drive operational excellence and knowledge sharing.

As a Machine Learning Engineer, you'll design and implement detection systems, enhance model efficacy, and analyze datasets to improve email detection against security threats.

Build and operate secure, automated employee platform capabilities across identity, endpoints, SaaS, and collaboration. Develop automations for joiner/mover/leaver flows, device provisioning, access controls, and self-service. Integrate systems via APIs/webhooks, add telemetry and runbooks, participate in incident response and root cause analysis, and collaborate with Security, GRC, People, and IT partners to improve reliability and employee experience.

Lead end-to-end delivery of high-impact AI Platform and Data Systems programs: define scope, plan milestones, track dependencies, manage risks, align executives, use AI to automate program workflows, and drive continuous improvement across cross-functional engineering teams.

Serve as the technical authority in mid-market enterprise sales cycles for email and identity security: run technical discovery, lead architecture-level discussions, conduct demos and POVs, articulate value, handle technical objections, and drive successful customer outcomes.

Support revenue teams by onboarding new hires, owning sales reporting and territory operations, maintaining Salesforce hygiene, tracking SPIFFs, and identifying automation opportunities to streamline sales processes.

Design and produce high-quality brand and web-forward assets across campaigns, social, events, and print. Execute from briefs and design systems, collaborate with cross-functional partners, integrate AI tools into workflows, maintain brand consistency, and manage multiple projects and timelines.

Lead product marketing for Abnormal AI's email security offerings: craft messaging and positioning, run internal and external launches, produce collateral and content, enable sales and partners, conduct customer research, and serve as an external-facing subject matter expert to drive demand and revenue.

Sell Abnormal AI security solutions to enterprise accounts in Southeast Florida. Prospect, build pipeline, manage opportunities from initial conversation through contract and expansion, collaborate with SEs, CS, marketing and product, maintain accurate CRM and sales collateral, and quantify ROI to close complex, high-value SaaS deals.

Own monthly revenue close activities including reconciliations, rollforwards, journal entries, and audit-ready workpapers. Lead revenue close deliverables, investigate and resolve accounting issues, support external audits, partner with Deal Desk/FP&A/Legal, and drive process improvements through standardization, automation, and AI-enabled workflows.

Build end-to-end fullstack features for Threat Narrative and Email Details, implementing backend APIs, data models, and React/TypeScript UIs. Integrate GenAI/LLM systems to generate explainable narratives, own SLAs/SLOs and observability, participate in design/code reviews, and collaborate with product and cross-functional partners to improve detection explainability and customer-facing experiences.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

The Transformation Strategy Manager leads AI-driven process redesign, translating transformation strategies into requirements, managing initiatives across functions, and owning performance analytics to ensure successful adoption and measurable impact.

Own outbound field motion for Identity Threat Protection launch, validate messaging in live deals, synthesize field intelligence into product recommendations, run adoption diagnostics, and provide technical escalation support for complex identity situations.

Lead messaging, positioning, and go-to-market for core AI-native security products. Drive product launches, sales enablement, demand generation content, customer research, and analyst/customer-facing evangelism to accelerate pipeline and revenue.