ADI Global Benefits Overview

Manage and grow customer accounts within a security and low-voltage product distribution territory. Responsibilities include increasing market share, acquiring customers, strengthening relationships, gathering market intelligence, identifying growth opportunities, supporting sales efforts, conducting customer training, and driving revenue. The role requires sales experience in security technologies, strong negotiation and communication skills, Salesforce and Microsoft Office proficiency, a valid driver’s license, and travel of up to 75%.

Provides Tier 1/2 remote network support, diagnosing client issues, provisioning Access Networks solutions, maintaining documentation, updating firmware, monitoring alerts, and preparing RMA tickets. The role requires advanced networking, firewall, switching, wireless, authentication, and encryption knowledge, along with current CCNA certification and four or more years of experience. The engineer also supports client accounts, publishes technical knowledge articles, coaches teammates, and provides occasional after-hours emergency assistance.

Provides overnight technical support to integrators’ customers, diagnosing and resolving smart-home, networking, A/V, surveillance, automation, and connected-technology issues. Uses OvrC and related tools to troubleshoot systems, explain solutions clearly, document root causes, recommend on-site service, test new products, and provide feedback to product teams. Requires two or more years of custom-integration installation and programming experience, plus certification in a major control platform.