Jobs at Affinity.co

Lead end-to-end product design for complex, data-rich SaaS features. Conduct discovery, user interviews, and usability testing. Translate research into high-fidelity, AI-augmented interfaces and prototypes. Partner with PMs and engineers to ship and ensure implementation quality while contributing to design strategy and culture.

Sell the companys Private Capital CRM to new and existing enterprise accounts (VC, CVC, PE). Qualify inbound leads, run outbound prospecting, manage pipeline and forecasts, close deals, and drive expansion with customer success. Use MEDDPICC and solution-selling; collaborate with internal teams and receive coaching to exceed quota.

Design, build, and productionize ML systems focused on information extraction, retrieval, ranking, and recommendation. Own full ML lifecycle from feature engineering to deployment, observability, and evaluation. Collaborate with data, infra, and product teams to scale serving for streaming and batch inference and improve models using dataset engineering and graph/embedding techniques.

Lead Customer Success operations by building capacity and productivity models, tracking CS metrics (GRR, NRR, CSAT), owning the CS operational roadmap, enabling tooling and systems, partnering with Finance and RevOps on planning and compensation, and surfacing insights to scale CS best practices.

Own and administer Salesforce Sales and Service Clouds and the broader GTM stack. Build declarative and programmatic solutions (Flows, Apex, LWC), manage quote-to-cash, integrations, data quality, releases, documentation, and stakeholder training to support Sales, CS, and RevOps. Drive automation and AI adoption.

Own and close new and existing mid-market accounts in Private Capital CRM. Qualify inbound leads, execute outbound prospecting, present solutions, manage pipeline and forecasts, collaborate with Customer Success and Marketing, and use MEDDPICC and sales methodologies to drive quota and expansion.

Lead and mentor a team building Affinity's Relationship Intelligence engine. Define technical roadmap, drive scalable data ingestion and visualization features, contribute hands-on, run Agile processes, hire and grow engineers, and guide architecture and product decisions.