Jobs at arketa

Arketa seeks a Senior Product Designer to work across product features and surfaces, own and improve the design system, create user interfaces from wireframes through high-fidelity designs, prototype with AI tools, and collaborate with Product and Engineering. The role includes presenting work, aligning designs with business and user outcomes, and using research and data to refine experiences. It is hybrid, requiring work at the NYC NoHo office three days weekly.

Build customer-facing AI features and platform improvements across the full stack (TypeScript/Node/NestJS/React/Postgres). Develop agentic workflows, CI, and observability; improve reliability, migrations, and developer productivity. Mentor engineers, influence technical direction, and ship high-impact product experiments quickly for studio customers.

Lead the entire marketing function at Arketa, overseeing strategy, team management, and growth initiatives while leveraging AI to optimize performance and revenue outcomes.

Own the full expansion sales cycle for Arketa’s existing customers, selling add-on products including Payroll, branded apps, websites, marketing, and phone solutions. Partner with Customer Success to identify opportunities, conduct tailored demos and ROI conversations, exceed upsell quotas, manage HubSpot pipeline forecasting, build sales playbooks, and provide product feedback. The role focuses on inbound expansion opportunities and launching a new product motion.

Own the strategy, process design, metrics, and partner success for Arketa’s embedded payroll offering. Design onboarding, support, escalation, documentation, and handoff processes; track operational performance; support complex partner relationships; manage the payroll provider; coach an Implementation Account Manager and Payroll Specialist; and coordinate with Product, Engineering, Compliance, and Customer Success to improve implementations and support.

The SMB Account Executive will prospect, generate leads, manage sales pipelines, conduct product demonstrations, and own new and expansion deals through close. The role requires meeting sales targets, forecasting accurately, understanding customer needs, coordinating with internal teams, and delivering a strong customer handoff. The ideal candidate has technology or SMB SaaS sales experience, strong outbound prospecting and communication skills, experience exceeding quotas, and familiarity with HubSpot.

Build customer-facing AI products and agentic automation, modernize core architecture, improve observability and CI, ship full‑stack features (TS/Node/NestJS/React/Postgres), mentor engineers, and influence engineering practices across the organization.

Build and scale payroll onboarding and support for Arketa Payroll. Guide customers through setup and migrations, troubleshoot payroll/tax/product issues, create documentation and help center content, and share feedback with Product and Engineering to improve the payroll experience.

Lead and manage a team of 6-10 AEs to exceed pipeline and revenue targets. Coach junior sellers via call reviews, deal coaching, role-plays, and training. Recruit and onboard reps, partner with SDRs and RevOps, build metrics and dashboards, design and iterate sales plays, and use AI (Claude) for analyses and enablement. Collaborate with Marketing, Success, and Product and contribute to sales strategy and forecasting.