Design and iterate AI-backed customer support products and features; lead user research; define and maintain product experience and design system; mentor designers; collaborate with PMs and engineers to deliver usable, data-informed B2B software experiences.

Lead technical deployments and customer onboarding for mid-market and enterprise accounts. Manage project execution, integrate with APIs and databases, document product functionality, refine deployment best practices, and liaise with Sales, Product, and Engineering to drive activation, retention, and product improvements.

The Implementation Manager will oversee technical implementation and onboarding for mid-market and enterprise customers, ensuring customer satisfaction through relationship building and process improvements.