Jobs at Belfry

Guide new customers through 4–10-week SaaS implementations by managing onboarding projects, coordinating internal and external partners, delivering platform training, driving product adoption, monitoring customer health, and resolving risks. Serve as a customer advocate and security-industry subject matter expert while improving workflows, retention, satisfaction, and knowledge of the Belfry platform.

Build and improve Belfry’s React Native and Expo mobile application and React web platform for field officers and back-office teams. Establish UI best practices, observability, and design systems; contribute to APIs, backend services, integrations, and infrastructure as needed. Help adopt AI-powered coding tools, take ownership of product initiatives, communicate technical and product ideas, and mentor engineers.

Design, build, and scale APIs, backend services, and intuitive mobile/web UIs. Drive technical standards across the product lifecycle, deploy secure and performant systems, and take ownership of product outcomes in an early-stage startup.

Design and evolve Belfry's backend and infrastructure to scale and ensure high availability, security, and performance. Deploy and operate systems, improve monitoring and telemetry, define technical standards across the SDLC, and own challenging projects (e.g., push notifications, architecture changes). Mentor peers and improve development practices.

Lead ownership of Belfry's React Native/Expo mobile app and React web platform; establish frontend best practices, design systems, observability, and performance standards; contribute across the full stack (APIs, backend, integrations); deploy and scale production systems; mentor engineers and promote AI-assisted development workflows.

Provide timely technical support for Belfry’s payroll, accounting, and workforce management platform. Manage inbound tickets, troubleshoot issues within SLAs, train customers, maintain knowledge resources, escalate critical problems, identify trends, and communicate feedback to product and cross-functional teams. The role also supports process improvement, customer retention, advocacy, and expansion while handling complex customer situations with empathy and strong organization.