The Manager, Proposals & Content Operations will oversee the proposal and RFP functions, enhancing coordination, content strategy, and leveraging AI for quality and efficiency.

The Senior Director of Customer Experience will lead Benepass's Customer Experience organization, overseeing support and claims operations, implementing scalable processes, and driving continuous improvement to enhance customer satisfaction and operational efficiency.

The Associate, Strategic Alliances will engage consultants, manage inbound leads, represent Benepass at events, and maintain records in CRM systems.

As a Customer Success Manager, you will manage SMB and emerging tech clients, ensuring satisfaction and retention while driving education and upsell opportunities.

The Senior Product Manager will lead product work, from discovery to delivery, collaborating with Design and Engineering, and ensuring product quality and alignment with strategy.

As a Customer Experience Associate, you will support users by resolving inquiries through various channels, manage internal systems, and provide customer feedback to enhance service quality.

The role involves driving product features from research to execution, using AI tools, collaborating with design and engineering teams, and advocating for customer experience improvements.