Jobs at Carestream Dental

Provides technical support to dental office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, manages escalations, follows HIPAA guidelines when applicable, contributes to knowledge bases and training, and maintains product expertise while working scheduled shifts.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Provides technical and application support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves hardware, software, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM systems, follows escalation procedures, supports knowledge-base updates, performs data analysis, and maintains product expertise while adhering to company standards and HIPAA guidelines.

Owns product features and scrum-team backlogs across Carestream Dental’s SaaS and on-premises practice-management software. Responsibilities include customer discovery, requirements and user-story writing, sprint planning, UAT, roadmap support, product-health monitoring, release readiness, and cross-functional collaboration. The role engages dental practices regularly, uses data and AI tools for research and analysis, and supports upgrades, deployment, and compatibility for on-premises customers.

Drives revenue by selling integrated payment solutions to new and existing dental practice customers. Responsibilities include outbound prospecting, needs discovery, consultative selling, product demonstrations, negotiation, opportunity management, closing business, meeting sales KPIs, and coordinating post-sale handoffs. The role focuses on improving payment workflows, practice efficiency, and patient payment experiences.

Leads US customer support strategy and operations for dental practice management software customers. Oversees management teams, staffing, training, vendors, budgets, KPIs, customer satisfaction, process improvement, product readiness, defect prioritization, and AI-enabled service enhancements. Partners with product, development, remote support, global teams, and executive leadership to improve customer experience, operational efficiency, and service revenue.

Build and lead a new product operations and internal product marketing function. The role establishes release documentation, training, communication, planning, measurement, feedback, and adoption processes across product, service, sales, and partnerships. It coordinates release calendars, supports beta launches, instruments team performance, improves workflows with AI-assisted tooling, and retires ineffective practices. This individual contributor role requires building scalable systems, driving adoption without direct authority, and enabling internal teams to become confident product experts.

Coordinates international supply chain and logistics activities, including import/export documentation, customs compliance, purchase orders, inbound shipment tracking, supplier and carrier coordination, 3PL warehouse operations, inventory control, audits, KPI performance, freight claims, and cost analysis. Supports product launches, supply changes, and cross-functional communication while ensuring customer orders are fulfilled on time.

Own the end-to-end onboarding of Sensei Cloud Apps customers, including configuration, data migration, user setup, training, milestone management, and go-live readiness. Coordinate with customers, Sales, Product, Engineering, and Development teams to resolve technical issues, document requirements, report bugs, and manage escalations. Maintain onboarding records in Salesforce, SAP, and other systems while improving scalable workflows, adoption, time-to-value, and migration accuracy.

Drives expansion revenue within existing SMB dental practice accounts through outbound prospecting, needs discovery, software demonstrations, cross-selling, upselling, negotiation, and deal closing. Maintains customer relationships while redirecting support issues, meets activity and sales KPIs, stays current on software and industry offerings, and adopts new sales processes and technology.