Jobs at Carnegie Hall

Manages implementation and production of Carnegie Hall’s Well-Being Concert series, coordinating artists, ticketing, hospitality, rehearsals, partners, budgets, invoices, communications, training, and event logistics. Serves as the primary liaison for domestic and international partner organizations, maintains resources and schedules, tracks evaluations, supports recruitment, and represents the program at conferences. Evening and weekend work is required for scheduled events.

Develops and executes digital content strategy across social media, video, and web platforms. Responsibilities include editorial planning, SEO and AEO optimization, audience engagement, KPI analysis, campaign leadership, team supervision, content lifecycle oversight, stakeholder reporting, and coordination with artists, agencies, influencers, and internal departments. The role supports brand awareness, audience growth, revenue initiatives, and institutional communications while ensuring accurate, timely, and engaging content.

Leads the architecture, governance, integration, and management of Carnegie Hall’s data ecosystem. Designs data pipelines, warehouses, lakehouses, ingestion processes, and governed data models using Microsoft Fabric and Azure technologies. Oversees Power BI analytics, API governance, data quality, security, and compliance while mentoring technical staff and supporting strategic modernization. Partners with stakeholders to enable self-service reporting and explores AI-ready data architecture.

Supports day-to-day administrative operations for Carnegie Hall’s education programs, including contractor documentation, contracts, payments, invoices, reimbursements, credit card reconciliations, budget tracking, financial reporting, constituent records in Tessitura, participation data, and creative-services approvals. Coordinates with program teams, Human Resources, Finance, Development, and other departments while maintaining accurate records, meeting deadlines, and providing project support.

Provides patron support through phone, live chat, and digital channels for ticket sales, subscriptions, donations, registrations, refunds, exchanges, and event inquiries. Guides customers through website navigation and self-service tools, processes order adjustments, and completes administrative tasks in a fast-paced contact center. The required schedule is Friday through Tuesday, 12:00 PM to 8:00 PM.