CharterUP
CharterUP Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers accidental death & dismemberment insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers generous parental leave
Offers performance bonuses
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides paid holidays
Provides military leave
Offers an Employee Assistance Program (EAP)
Company Culture
Offers a remote work program
Provides free snacks and drinks
Recently posted jobs
Events • Greentech • Logistics • Software • Transportation • Travel
Manage complex customer escalations and provide high-touch support to VIP and enterprise customers. Communicate with customers and vendors, resolve issues, document interactions, analyze trends, monitor KPIs, and recommend process improvements. Support proactive customer engagement, follow escalation procedures, and help train junior representatives. Evening and weekend availability is required in this remote role.
Events • Greentech • Logistics • Software • Transportation • Travel
Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.
Events • Greentech • Logistics • Software • Transportation • Travel
Coordinates transportation providers and active trips, audits trip details, resolves scheduling changes and service disruptions, secures last-minute providers, monitors delays, and communicates updates. Maintains operational records, prepares provider performance reports, escalates complex issues, and collaborates with customer, sales, and operations teams. This remote entry-level role requires flexible night and weekend availability and strong customer service, organization, communication, and problem-solving skills.
