Jobs at Claroty

Lead a global Order Management team owning post-signature booking, contract lifecycle, ASC 606 compliance, Quote-to-Cash execution, Salesforce/CPQ optimization, ARR tracking, SOX-ready documentation, and cross-functional process automation.

Own RevOps data models and BI infrastructure to drive GTM strategy. Clean and analyze datasets, build predictive models, define and track leading/lagging KPIs, deploy dashboards, document data definitions, and deliver executive-ready insights while partnering cross-functionally with Finance and GTM teams.

Serve as a strategic technical partner to enterprise customers, driving deployment, adoption, and optimization of Claroty's platform. Provide architecture guidance, proactively identify risks, support escalations, translate customer feedback to product teams, create technical playbooks, and lead executive technical conversations. Travel up to 30% and work onsite in Rio de Janeiro.

The Deal Desk Manager will oversee deal management, supporting proposal creation, financial modeling, and ensuring compliance with revenue recognition. Responsibilities include guiding Sales and Finance teams, analyzing deal structures, and training on best practices.

Provide technical support to enterprise customers for Claroty CPS protection platform—troubleshoot complex networking and Linux issues across SaaS and on‑prem environments, reproduce and resolve high‑impact cases, collaborate with R&D/Product/Customer Success, escalate when needed, and maintain proactive customer relationships and reporting.

Lead and scale the Americas Customer Experience organization (Customer Success and Technical Account Management). Drive retention, adoption, and expansion through regional strategy, cross-functional alignment, executive escalation, and operational excellence. Own GRR/NRR, CSAT, talent development, and ensure customer voice informs product and support.

Senior GTM Salesforce Business Analyst owning end-to-end GTM processes: discovery, requirements, solution design, hands-on Salesforce configuration (Flows, Case Management, Knowledge, Experience Sites), change management, release planning, and influencing technology roadmaps to align systems with GTM objectives.