Jobs at Cleo

Manage and grow an installed customer base through renewals, upsells, cross-sells, and expansion opportunities. Analyze customer usage and contract data to identify whitespace, maintain accurate CRM and forecast records, negotiate renewals, and partner with Customer Success, Support, Professional Services, SDRs, and Solution Consultants. Advise clients on EDI and B2B integration best practices while using AI tools for account analysis, prioritization, outreach, conversation intelligence, and forecasting.

Own the full B2B sales cycle for Cleo Compliance Edition, from prospect research and discovery through demonstrations, proposals, negotiation, closing, forecasting, and customer handoff. Advise vendors and suppliers on EDI compliance, collaborate with internal teams and partners, manage campaigns and accounts, maintain CRM accuracy, and meet pipeline and quota targets. The role requires WebEDI knowledge, AI fluency, strong communication, and 30% travel.

Own strategic customer relationships, account plans, expansion revenue, renewals, negotiations, and executive stakeholder engagement. Lead complex sales cycles, monitor account health, conduct business reviews, maintain CRM and forecasts, and collaborate with Customer Success, Support, Professional Services, SDRs, and Solution Consultants. Apply AI responsibly for account research, opportunity prioritization, communication, pipeline management, and sales productivity. Travel is required approximately 30% of the time.

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.

Implements B2B EDI and integration solutions for enterprise clients. Responsibilities include analyzing data and business processes, designing mappings, configuring and deploying customer solutions, explaining architecture, supporting project delivery, and collaborating across teams. The role develops expertise in Cleo Integration Suite, APIs, communication protocols, ERP integrations, automation, and AI-assisted implementation documentation and coding.

Owns end-to-end EDI and integration implementations for enterprise customers. Configures EDI, APIs, communication protocols, ERP integrations, business processes, and data mappings; implements REST and SOAP APIs with OAuth; performs testing and troubleshooting; and supports customer workshops, UAT, and issue resolution. The role requires customer-facing implementation skills, supply chain integration knowledge, and the ability to use AI tools to accelerate project delivery.

Identify and prospect new accounts across target European countries, generate qualified opportunities through outbound calling, email, and social selling, and build pipeline for the EMEA sales team. The role involves qualifying prospects, tailoring account messaging, collaborating with Marketing, explaining Cleo’s value proposition, meeting monthly activity and opportunity targets, and developing expertise in Cleo’s products, supply chain technology, and sales tools.

Lead technical delivery of complex EDI, API, ERP, and B2B integrations from implementation through hypercare. Configure workflows, data mappings, APIs, security, and communication protocols; troubleshoot production issues and optimize performance. Serve as the primary technical contact for customers, lead workshops and UAT, manage escalations, and collaborate with project managers and architects. Mentor junior engineers, conduct code reviews, and promote reusable engineering practices and documentation.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Own Cleo’s application and product security program across SaaS and customer-hosted products. Lead SSDLC practices, threat modeling, security tooling, vulnerability management, penetration testing, coordinated disclosure, CVE publication, and NIST CSF controls. Define product security standards, roadmap, secure defaults, access controls, and customer-facing advisories. Partner with engineering, product, architecture, and customers while guiding security engineers and consultants. Also establish protections for LLM applications, AI agents, and AI-assisted development workflows.

Manage customer-facing technology implementation projects from kickoff through closure, owning scope, schedule, budget, quality, risks, and delivery outcomes. Coordinate customers, executives, implementation engineers, and cross-functional teams across multiple concurrent projects. Lead planning, status communication, forecasting, resource management, and budget tracking. Apply and help develop AI-enabled PMO workflows, while communicating the value of cloud-based B2B integration solutions. Travel approximately 15% for customer visits, partner meetings, events, and team planning.

Leads technical pre-sales for supply chain integration solutions, partnering with Sales to conduct discovery, design ERP/WMS/TMS and trading-partner architectures, run POCs, deliver demonstrations, and respond to RFPs. Advises technical and executive stakeholders on business outcomes and AI opportunities, translates capabilities into measurable ROI, and collaborates with Product, Customer Success, and Professional Services on roadmap feedback and post-sale handoffs.

Own the strategy, roadmap, discovery, development, launch, and adoption of a supply chain orchestration product. Translate customer workflow gaps into scalable capabilities across ERP, WMS, TMS, EDI, APIs, and trading partner systems. Partner with engineering, UX, architecture, data science, sales, and customer teams to make prioritization and technical decisions. Identify and evaluate AI use cases, measure business outcomes, and present product decisions and results to executives.