Senior Customer Success Manager
Greater NYC Area
1 week ago
Our Customer Success Managers help fully onboard our CockroachDB customers and lead them to fully utilize its potential, lead them to production, allocate resources, and alleviate roadblocks. We believe that in order for a Customer Success Manager to be successful, they must have a good understanding of database technology, the overall stack, and infrastructure that CRDB operates within. They must also possess excellent customer facing and consultative skills, with the ability to understand the customer pain points, define success criteria, critical milestones that lead to production, and project plans for success. The CSM will be a trusted advisor to the customer and thereby in collaboration with Sales, must understand how to get deeper and expand the account while preventing churn. Location is flexible for this role but you will be covering accounts primarily in the US.