Jobs at Connecteam

The Director of Success will manage post-onboarding processes for mid-market accounts, focusing on retention, product adoption, and customer satisfaction. Responsibilities include team leadership, metrics monitoring, and cross-functional collaboration to optimize customer outcomes.

Manage and grow existing SMB accounts by owning the full sales cycle, identifying upsell and cross-sell opportunities, analyzing customer data for expansion, becoming a product expert, collaborating with SDR/CSM teams, and delivering exceptional customer service while meeting quota.

As an Account Executive, you will manage the full sales cycle, consult businesses on the platform, and provide customer service to convert clients into paying customers.

Generate new pipeline through outbound prospecting (cold calling, LinkedIn outreach) and by representing Connecteam at conferences and events. Research and map strategic accounts, build relationships with decision-makers, partner with Account Executives, become an industry expert, and consistently exceed meeting and pipeline targets to drive market expansion.