Conterra Broadband Services
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Supports customers throughout hosted voice implementations, including site assessments, solution configuration, equipment activation, phone-number porting, testing, training, and initial support. Coordinates with customers, sales, field technicians, vendors, and service delivery teams to ensure successful onboarding, meet deadlines and SLAs, resolve escalations, and transition customers to ongoing operations. Provides hosted voice subject-matter expertise for strategic or complex accounts and travels extensively within the market.
