Jobs at Convene Hospitality Group

Leads global Help Desk and business systems support across corporate teams, venues, and brands. Oversees escalations, complex troubleshooting, support processes, team coaching, KPIs, documentation, and operational consistency. Drives automation through tooling, scripting, and AI to improve self-service and reduce manual effort. Partners with engineering, infrastructure, business systems, vendors, and operations teams to improve reliability and scale end-user support.

Drive revenue across 16 New York City venues by prospecting corporate event clients, managing pipelines, conducting venue tours, presenting solutions, negotiating contracts, and closing business. The role requires building relationships with decision-makers and referral partners, responding quickly to inquiries, tracking competitive intelligence, and meeting sales targets through a consultative approach.

Manage high-volume inbound inquiries for corporate and social events across New York City venues. Qualify leads, route high-value opportunities to Sales Executives, close small-group event business, support membership outreach, maintain Salesforce and HubSpot records, analyze lead activity, and report client feedback and market insights to sales leadership.

Own and modernize CHG’s end-to-end data platform across Snowflake, dbt, Fivetran, and Terraform. Lead business-oriented data modeling, quality and observability, governed metrics, semantic layers, BI, and conversational analytics. Partner with business and product engineering teams on data contracts and trusted definitions. Manage, hire, and mentor analytics engineers while remaining hands-on with development, code reviews, debugging, and platform architecture.

Build and maintain the full analytics data lifecycle, including Fivetran ingestion, dbt modeling, Snowflake data warehousing, semantic layers, ThoughtSpot visualizations, governance, testing, and observability. Partner with business teams to create trusted metrics and self-service data products. Maintain conversational analytics regression tests, enforce data access controls, optimize performance and costs, and use AI agents for data engineering tasks under established review standards.

Owns corporate and social event sales across NYC venues, from prospecting and relationship development through negotiation, contracting, and close. Builds referral and client partnerships, manages a high-value pipeline, leads venue tours and appointments, creates tailored event solutions, monitors market trends, and exceeds revenue goals. The role requires strong hospitality knowledge, commercial judgment, contract management skills, and experience coordinating complex events across multiple properties.

Lead the redesign and operation of CHG’s AWS cloud, CI/CD, AI gateway, venue infrastructure, and observability platform. Automate deployments, establish security and governance controls, manage infrastructure as code, monitor AI and cloud costs, support venue networking applications, and build reliable logging, metrics, alerting, runbooks, and knowledge-transfer processes. The role requires hands-on technical leadership, production incident experience, platform decision-making, and collaboration across product, corporate engineering, and Finance.

Build and modernize full-stack software across client-facing experiences and internal business systems. Own features end to end, design integrations with Salesforce and NetSuite, work with relational data, apply security and quality practices, and use AI agents throughout development. Contribute to architecture, testing, monitoring, documentation, and scalable engineering standards while collaborating with product, design, engineers, and external partners. Mentor teammates and guide technical projects across multiple systems.

Own global strategy and senior relationships for key third-party agency accounts across CHG’s Meetings portfolio. Negotiate preferred partnership agreements and MSAs, grow agency revenue, coordinate execution with sales, marketing, revenue management, operations, and UK teams, and report account performance. Represent the company at industry events, organize agency familiarization trips and site tours, identify market opportunities, and influence senior agency decision-makers worldwide.