CSL Benefits Overview

Owns the global product strategy, roadmap, backlog, and delivery for CSL Plasma’s US and European donor payment platforms. Partners with engineering, finance, compliance, cybersecurity, vendors, and senior stakeholders to deliver secure, compliant, personalized payment experiences. The role manages regulatory requirements, payment integrations, experimentation, fraud and risk capabilities, vendor relationships, and outcome metrics such as donor retention, payout cost, payment errors, time to payment, and disputes.

Leads North American logistics operations across the US and Canada for Behring and Vifor. Owns regional service, cost, compliance, budgets, vendor governance, importation, warehousing, transportation, distribution, business continuity, and cross-market integration. Provides leadership through managers, drives operating discipline, coordinates projects and recovery plans, ensures inspection readiness, and makes regional resource-allocation and escalation decisions.

Owns CSL Plasma’s target-state business architecture, capability models, value streams, architecture decisions, integration standards, and technology roadmaps. Translates business strategy and regulatory requirements into architecture blueprints across digital products, while governing AI, automation, data, and integration patterns. Partners with product, engineering, enterprise architecture, security, privacy, and compliance teams to drive committed designs, architectural consistency, and migration sequencing across a complex regulated environment.