Jobs at Decagon

Lead and grow teams of product engineers building customer-facing products and reusable systems. Partner with product and design to shape roadmaps, translate user needs into scalable solutions, and drive development from discovery through launch and iteration. Define technical strategy, make tradeoffs across reliability and performance, stay close to customers, mentor engineers, and maintain high engineering standards. Teams may focus on growth, enterprise data lifecycle, collections, or proactive AI agents.

Research Engineer focused on AI safety for conversational agents. Responsibilities include developing safeguards against prompt injection, unsafe tool use, data disclosure, policy violations, and hallucinations; building adversarial evaluations, red-team datasets, classifiers, judges, reward signals, and runtime protections; analyzing production incidents; and partnering across teams to deploy scalable, reliable safeguards.

Research Engineer responsible for improving the safety, reliability, and controllability of conversational AI agents. The role develops safeguards, adversarial evaluations, red-team datasets, classifiers, judges, reward signals, post-training methods, and runtime protections. Responsibilities include analyzing production incidents, identifying failure modes, measuring mitigations, and partnering with security, product, infrastructure, legal, and customer-facing teams to deploy scalable safety practices.

As a Technical Program Manager, you will lead complex customer deployments and cross-functional programs, driving operational excellence and managing dependencies to ensure timely and high-quality delivery.

Own Decagon’s global employee experience programs, including recognition, company rituals, internal events, onboarding swag, employee communications, and Notion content. Partner with Workplace, IT, Finance, executives, vendors, and company leaders to deliver consistent experiences across offices and remote locations. Manage budgets, contracts, communications, and scalable playbooks while advising leadership on culture and change communication.

The GTM Enablement Manager will build and scale enablement programs, drive field performance, and collaborate cross-functionally to enhance revenue productivity.

Design and build scalable product systems for configuring, training, testing, deploying, monitoring, and evaluating AI agents. Partner with product, design, and customers to translate complex capabilities into intuitive self-service tools for enterprise use cases. Own features end to end, from architecture and implementation through deployment, debugging, and iteration. Develop agent workflows, observability and analytics tooling, configuration abstractions, and integrations for text and voice models.

Lead strategy, negotiation, and execution of complex enterprise SaaS, technology, privacy, security, and commercial agreements. Advise sales leadership on deal structuring and risk, develop contracts and negotiation playbooks, support global expansion and go-to-market initiatives, improve legal workflows, and train business teams. Serve as a trusted strategic advisor while managing sophisticated transactions, cross-functional issues, and competing priorities.

Build and operate product systems for configuring, training, testing, deploying, monitoring, and evaluating AI agents. Develop self-service tools, scalable configuration abstractions, AI-powered workflows, observability, tracing, and analytics for enterprise customers. Partner closely with product, design, and customers, owning features from architecture through deployment and iteration. Integrate high-performing text and voice models into production systems.

Build and own Decagon’s total rewards foundation, including compensation philosophy, salary bands, equity programs, bonus structures, benefits, job architecture, and leveling frameworks. Lead compensation review cycles, equity administration, market benchmarking, headcount and cost modeling, offer strategy, and employee communications. Partner with founders, Finance, People, Recruiting, and executives to create competitive, equitable, scalable compensation programs.

Own quarterly and annual planning, financial modeling, unit economics, KPI frameworks, dashboards, cash-flow monitoring, board materials, and fundraising support. Partner with executives to guide strategy, resource allocation, and growth initiatives while building a scalable finance function for a fast-growing technology company.

Own end-to-end growth and business operations projects, from identifying problems and prototyping solutions through production rollout and effectiveness reviews. Partner with sales, revenue operations, marketing, and engineering to improve pipeline and deal flow. Responsibilities include building internal tooling and workflows, evaluating vendors, setting roadmaps, establishing operating cadences, and creating quantitative views of pipeline movement and solution impact.

Lead and grow a research engineering team developing conversational AI agents. Own the technical roadmap across model post-training, evaluation, safety, speech, and agent behavior; convert research ideas into measurable production programs; review architecture and experiments; ensure rigorous, reproducible engineering; and partner with infrastructure, platform, product, and customer teams to deploy reliable AI systems.

Build and maintain production internal tools, web applications, integrations, AI agents, MCP servers, and automation systems across Finance, Accounting, Legal, People, Recruiting, and Sales. Own projects end to end, automate billing and revenue processes, integrate internal systems with ERP and Salesforce, enable business users to create automations, and measure business impact.

Designs, builds, and operates high-throughput streaming and batch data infrastructure for AI products. Responsibilities include developing Kafka, Flink, and Airflow pipelines; managing analytical data layers; optimizing query and pipeline performance; implementing Terraform and GitOps practices; improving observability, reliability, and cost efficiency; partnering with product and research teams; and participating in on-call operations and automation initiatives.

The Revenue Strategy & Operations Manager will lead go-to-market strategies, manage forecasts and KPIs, optimize performance, and drive operational efficiency across teams at Decagon.

Lead end-to-end deal structuring and pricing for enterprise opportunities, develop pricing and packaging strategy, build scalable deal desk processes, analyze pricing/deal data, and partner with Sales, Finance, and Legal to align deal economics and contracts.

The Business Value Consultant will partner with sales to develop business cases, build ROI models, and operationalize value-based selling to enhance strategic enterprise deals.

Manage the full sales cycle for enterprise accounts, generate pipeline, collaborate with teams, and foster relationships with key stakeholders to drive revenue.

Leads enterprise sales teams, drives revenue growth, and scales sales operations. Responsibilities include hiring and developing enterprise account executives, managing forecasting and pipeline reporting, identifying market opportunities, planning territories, creating sales playbooks, using CRM and enablement tools, and guiding large-deal sales processes from planning through close.