Jobs at Decagon

Lead and grow a research engineering team developing conversational AI agents. Own the technical roadmap across model post-training, evaluation, safety, speech, and agent behavior; convert research ideas into measurable production programs; review architecture and experiments; ensure rigorous, reproducible engineering; and partner with infrastructure, platform, product, and customer teams to deploy reliable AI systems.

Build and maintain production internal tools, web applications, integrations, AI agents, MCP servers, and automation systems across Finance, Accounting, Legal, People, Recruiting, and Sales. Own projects end to end, automate billing and revenue processes, integrate internal systems with ERP and Salesforce, enable business users to create automations, and measure business impact.

Own and scale Decagon’s business systems ecosystem, including ERP, finance, HR, spend, and travel platforms. Manage architecture, configuration, integrations, access governance, data integrity, optimization, and administration. Design financial and operational workflows, automate manual processes using AI, lead system rollouts and upgrades, conduct user acceptance testing, train teams, and translate cross-functional business requirements into scalable solutions. Partner with Finance, Accounting, People, Legal, and Engineering while independently delivering complex initiatives in an ambiguous, fast-paced environment.

Designs, builds, and operates high-throughput streaming and batch data infrastructure for AI products. Responsibilities include developing Kafka, Flink, and Airflow pipelines; managing analytical data layers; optimizing query and pipeline performance; implementing Terraform and GitOps practices; improving observability, reliability, and cost efficiency; partnering with product and research teams; and participating in on-call operations and automation initiatives.

The Revenue Strategy & Operations Manager will lead go-to-market strategies, manage forecasts and KPIs, optimize performance, and drive operational efficiency across teams at Decagon.

Lead end-to-end deal structuring and pricing for enterprise opportunities, develop pricing and packaging strategy, build scalable deal desk processes, analyze pricing/deal data, and partner with Sales, Finance, and Legal to align deal economics and contracts.

Manage the full sales cycle for enterprise accounts, generate pipeline, collaborate with teams, and foster relationships with key stakeholders to drive revenue.

The Business Value Consultant will partner with sales to develop business cases, build ROI models, and operationalize value-based selling to enhance strategic enterprise deals.

Lead full-stack engineering for AI agent platforms, mentor engineers, drive technical strategy, and enhance user experience through product development.

Leads enterprise sales teams, drives revenue growth, and scales sales operations. Responsibilities include hiring and developing enterprise account executives, managing forecasting and pipeline reporting, identifying market opportunities, planning territories, creating sales playbooks, using CRM and enablement tools, and guiding large-deal sales processes from planning through close.

Lead full-cycle recruiting for GTM teams: partner with company leaders and co-founders, source and close top talent, optimize interview processes for speed and efficiency, and meet aggressive hiring goals in a fast-paced, in-office environment.

Coordinate end-to-end interview scheduling for engineering candidates, ensure a white-glove candidate experience, communicate with recruiters and stakeholders, track timelines and SLAs, surface risks and trends, and improve coordination workflows using tools and AI to streamline recruiting operations.

Lead Decagon’s global workplace strategy and operations across offices in San Francisco, New York, Europe, and other locations. Oversee real estate strategy, lease negotiations, vendors, office build-outs, expansions, budgets, safety, compliance, and employee experience. Build scalable workplace systems, policies, and processes while managing and growing the Workplace team. Partner with People, Finance, IT, and executive leadership to support company growth and deliver high-quality, efficient workplaces.

Design, implement, and productionize conversational AI models and pipelines to improve instruction following, retrieval, memory, and long-horizon task completion. Lead multi-quarter research and engineering initiatives, integrate models with platform and product teams, and translate ambiguous research ideas into measurable production milestones.

As a Technical Program Manager, you will lead complex customer deployments and cross-functional programs, driving operational excellence and managing dependencies to ensure timely and high-quality delivery.

Develop and implement advanced AI systems for customer support, focusing on instruction tuning and information retrieval, while driving performance improvements and automation.

As Deal Desk Operations & Strategy Lead, you'll structure enterprise deals, refine pricing strategy, scale deal processes, and collaborate with Finance and Legal teams.

Manage and scale a sales development team, drive top-of-funnel pipeline, train SDRs, optimize processes, and collaborate with leadership on strategies.

Design and optimize enterprise-grade conversational AI across voice, chat, SMS, and email. Advise customers, evaluate voice quality, build playbooks and evaluation frameworks, enable customer teams, and partner with Engineering and Product to drive quality improvements.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.