Diversified Benefits Overview

Talent pipeline for engineering and technical delivery roles supporting integrated AV, broadcast, media, control, and networking solutions. Responsibilities may include system design, engineering documentation, client and stakeholder collaboration, lifecycle project support, commissioning, troubleshooting, implementation, and technical leadership. Roles are primarily virtual but require periodic travel to project sites and regional residency or relocation.

Owns the success, service delivery, renewals, and expansion of complex enterprise managed-services accounts. Responsibilities include executive relationship management, adoption and health tracking, SLA performance, incident escalation, service reviews, value realization, renewal planning, expansion identification, continual improvement, and mentoring Client Success Managers. The role coordinates service delivery teams, maintains ITSM records, and develops scalable customer success playbooks and reporting standards.

Provides onsite support and maintenance for enterprise AV, executive presentation, conferencing, and studio systems. Responsibilities include readiness checks, preventive maintenance, troubleshooting, minor break/fix, meeting and executive support, PTZ camera operation, basic production switching, content playback, documentation, asset tracking, and OEM/vendor coordination. The role supports Microsoft Teams Rooms, Zoom, Webex, Crestron, Q-SYS, Dante, AV-over-IP, displays, cameras, and related networking technologies.