Espresa Benefits Overview

Lead Espresa's consultant and broker channel efforts by shaping channel strategy, building senior relationships with benefits consultants and brokers, supporting go-to-market alignment with Sales/Marketing/Product/Client Success, driving channel-influenced pipeline and revenue, and representing the company at education sessions and industry events. Serve as a trusted partner to expand market presence and influence revenue through strategic alliances.

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

Own the strategic vision, commercial performance, and operational scaling of Espresa's Marketplace. Source and manage vendor partnerships, drive marketplace revenue and margins, define assortment and merchandising, and build automated onboarding, catalog, fulfillment, and reconciliation processes. Lead a cross-functional team and align Product, Engineering, Sales, CS, Marketing, and Finance to make the Marketplace a differentiated growth driver.