Fieldguide Offices

Lead end-to-end strategy and execution for conferences, trade shows, sponsorships, and ancillary events. Manage logistics, budgets, vendors, booth experience, speaker submissions, and onsite operations. Align events with sales and marketing priorities, capture and route leads, measure event KPIs and ROI, and travel regularly for onsite execution.

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.

Own end-to-end production of customer-facing eLearning courses, including scripts, storyboards, visual design, interactive activities, assessments, LMS configuration, publishing, and QA. Develop a reusable visual design language for Fieldguide University and collaborate with subject matter experts to create measurable, learner-focused content. Translate technical documentation into engaging courses and challenge unclear or ineffective learning approaches.