Finout Benefits Overview

Provide technical support for Finout’s SaaS platform to US customers during Eastern business hours. Responsibilities include triaging inquiries, investigating complex backend issues, managing escalations, collaborating with Product, R&D, and Customer Success, and maintaining technical documentation. The role requires SQL and relational database expertise, experience with at least two major cloud providers, REST APIs, and ownership of customer issues from initial response through resolution.

Lead AI-driven transformation of the marketing design workflow. Responsibilities include developing Gen-AI strategies, automating Figma-based processes, setting creative direction, reviewing work, prioritizing the marketing design board, and building scalable templates, component libraries, brand pipelines, web components, and self-service asset systems. Partner with Marketing and Design leadership to coordinate launches, align brand and product work, and increase output without sacrificing quality.

The Sales Engineer will assist customers in technical discovery, lead product demos, guide sales cycles, and collaborate with account executives to close deals.